About the role

As a Solution Architect, you’ll be responsible for designing and delivering integration architectures that enable conversational and voice AI experiences across ERGO Group’s digital insurance platforms. This role requires technical understanding of contact center systems, cloud-native architecture, and integration with complex enterprise ecosystems, including both on-premise and cloud components.

You’ll collaborate closely with enterprise architecture, development, and security teams to ensure that all solutions are scalable, compliant with DORA, and aligned with ERGO’s governance standards. Your work will focus on pragmatic delivery, helping cross-functional teams bring intelligent automation to life in a secure, compliant, and efficient manner. You’ll act as a bridge between multiple stakeholders, working in cross-functional agile environments to deliver strategic capabilities in contact center modernization and AI enablement.

How you will get the job done

• fluency in English
• bachelor’s degree in Computer Science, Mathematics or equivalent experience in a related field
• min. 6+ years’ experience in software architecture and enterprise system integration
• proven delivery of solutions in large-scale, cross-functional IT projects, ideally in regulated environments (insurance, banking, etc.)
• hands-on experience with cloud-native architectures, especially AWS (Lambda, API Gateway, S3, Step Functions, etc.)
• strong understanding of web application integration, RESTful APIs, and event-driven architecture
• working knowledge of DevOps practices, containerization, and orchestration
• good understanding of contact center systems and telephony infrastructure—call flows, SIP, IVR logic, etc.
• experience in modelling, documenting, and maintaining living documentation in Confluence or similar tools
• solid communication and stakeholder engagement skills, ability to explain architecture to developers and non-technical stakeholders and preparation to present review boards to enterprise architecture
• comfortable navigating ambiguity and making decisions in enterprise-scale, matrixed environments

Skills and experience you will need

• fluency in English
• 5+ years of experience as a Project Manager or in a similar project coordination role, ideally within a technology, banking or insurance environment
• basic understanding of artificial intelligence concepts and an interest in applying AI solutions to business challenges
• proactive mindset and strong organizational skills, with the ability to manage multiple tasks and deadlines
• good communication and interpersonal skills, with the ability to engage and coordinate with various stakeholders
• experience working with Agile methodologies (Scrum or Kanban)
• general IT knowledge, supported by relevant education or self-study
• experience in end-to-end project delivery in a technology setting

What we offer

Let's be healthy – medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.

Let's be balanced – work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.

Let's be smart – we organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible – each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun – company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!

Let's be diverse – every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies' strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external customers with state-of-the-art IT solutions to everyday problems.

In October 2022, ET&S S.A. expanded its scope of operations by creating a Business Services unit to contribute in a new way to the growth of ERGO's business. Acting as a co-partner and internal consultant, it adds non-IT value and supports the development of the entire ERGO Group, currently offering skills in reporting, analysis, actuarial, and input management. We are committed to fostering innovation and meeting the evolving needs of our clients worldwide.

Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and business-related services to anticipate and address our customers' future needs.