Senior IT Support Analyst

Twój zakres obowiązków, The Warsaw Hub of Clifford Chance is seeking to recruit a Senior IT Support Analyst. Rooted in a strong onsite presence and fully integrated within the OneEurope and Global Technology organisation, this role combines hands-on local support, senior-level technical expertise, and collaborative engagement with specialist teams and global hubs (London, Frankfurt, Hong Kong, New York, India)., , , This is a senior, visible, client-facing role that requires initiative, professionalism, and strong ownership. You will help drive innovation, promote adoption of technology, and contribute to continuous improvement across OneEurope., , Senior Functional & Deskside Support, , Provide high-level support for complex incidents and service requests, ensuring ownership until resolution., Offer in-depth advisory support and guidance on Core Technology and Legal Technology applications., Train and mentor local IT Support Analysts; contribute to regional knowledge-sharing., Act as a senior “power user” and subject-matter expert for technology adoption within the office., Client Experience & Tech Enablement, , Deliver concierge-style support via e-learning, floorwalking, 1-to-1 coaching, and Tech Hub services., Maximise the quality of user engagement for time-starved users while maintaining efficiency., Proactively analyse user needs and workflows; recommend tools that improve efficiency and productivity., Advise confidently based on incomplete information, asking the right questions to diagnose root causes., Audiovisual, Meeting Room & Event Support, , Set up, operate, and support AV systems, Microsoft Teams Rooms, Cisco devices, and conferencing solutions., Conduct preventative checks, maintain room readiness, ensure safe cable management, and resolve AV issues quickly., Infrastructure Support & IMAC, , Assist the Global Infrastructure team with testing, piloting, and rolling out new equipment., Coordinate with vendors on local hardware issues., Support IMAC activities (installs, moves, adds, changes)., Project Support, , Act as senior contributor for regional or global technology projects., Participate in pilot testing, root-cause analysis, issue logging, follow-up, and rollout support., Provide feedback to global teams, sharing user requirements and improvement opportunities., Service Management & Communication, , Maintain accurate records of incidents, requests, and resolutions in ServiceNow., Ensure timely resolution in line with SLAs, escalating when necessary., Draft and send outage or maintenance communications for the office or region in coordination and aligned with global and regional teams., Support Change Board reviews and produce related communication draft in coordination and aligned with global and regional teams., Asset Management, , Oversee hardware provisioning, inventory accuracy, tracking, monitoring, and reporting., Ensure the asset database remains up to date and reliable., Continuous Improvement & Documentation, , Create, update, and maintain documentation, procedures, knowledge articles, and guides., Stay informed on emerging technologies including AI, analytics, security tools, and cloud solutions., Identify opportunities to improve service quality and efficiency., , What you will do, , Windows OS, Microsoft Office, Office 365, and cloud applications., Document Management Systems (preferably iManage)., Video conferencing, Microsoft Teams Rooms, Cisco telephony., Mobile device management and multi-platform support (iOS, Android, macOS)., Networking fundamentals and Wi‑Fi troubleshooting., Endpoint build, configuration, and profiling., Being fully familiar with Service Now incident management tool or similar as any other ticketing tool would be valued, Being familiar with Scrum, Lean and Continuous improvement methodologies would be valued, Being familiar with Planner or other similar planification tools would be valued

Significant experience in an IT support role, ideally in legal or professional services., Proven capability in handling complex technical issues and providing advisory support., Experience delivering technology training or coaching to users., Strong understanding of legal document workflows and productivity tools., Sound appreciation of cybersecurity best practices., Clear and confident communicator; able to adjust style to senior lawyers and business professionals., Solution‑oriented, analytical, and comfortable with ambiguity., Able to work under pressure, multi‑task, and prioritize effectively., Strong interpersonal and influencing capability., Experience working with multicultural or international teams is an advantage., Be an excellent communicator, client-focused, collaborative, stimulated by being part of a team, have an agreeable manner and a patient but rigorous approach to dealing with problems and people. , Fluency in English and Polish.

O nas, We are a global law firm dedicated to creating advantage for our clients - on every matter, every time., , Our Warsaw Hub exemplifies this commitment. We offer a competitive edge and empower the right people to be at the forefront of technological innovation, such as AI investment, legal automation, bespoke tools, to drive transformation at Clifford Chance and create more added-value, efficient solutions for clients and the wider industry., , Joining our team means you will be part of a high-performing culture, globally recognised for the work we do and the advantage we create for world-leading clients. You’ll collaborate with the sharpest minds in the industry, working on some of the most critical legal and commercial business challenges and driving business support processes., , We focus on delivering operational excellence with specialist infrastructure and dedicated support such as, Finance, Legal and Executive administration support, Risk and Compliance, Business Development, Branding, Marketing and Communications.

Twój zakres obowiązków

The Warsaw Hub of Clifford Chance is seeking to recruit a Senior IT Support Analyst. Rooted in a strong onsite presence and fully integrated within the OneEurope and Global Technology organisation, this role combines hands-on local support, senior-level technical expertise, and collaborative engagement with specialist teams and global hubs (London, Frankfurt, Hong Kong, New York, India).

This is a senior, visible, client-facing role that requires initiative, professionalism, and strong ownership. You will help drive innovation, promote adoption of technology, and contribute to continuous improvement across OneEurope.

Senior Functional & Deskside Support

Provide high-level support for complex incidents and service requests, ensuring ownership until resolution.

Offer in-depth advisory support and guidance on Core Technology and Legal Technology applications.

Train and mentor local IT Support Analysts; contribute to regional knowledge-sharing.

Act as a senior “power user” and subject-matter expert for technology adoption within the office.

Client Experience & Tech Enablement

Deliver concierge-style support via e-learning, floorwalking, 1-to-1 coaching, and Tech Hub services.

Maximise the quality of user engagement for time-starved users while maintaining efficiency.

Proactively analyse user needs and workflows; recommend tools that improve efficiency and productivity.

Advise confidently based on incomplete information, asking the right questions to diagnose root causes.

Audiovisual, Meeting Room & Event Support

Set up, operate, and support AV systems, Microsoft Teams Rooms, Cisco devices, and conferencing solutions.

Conduct preventative checks, maintain room readiness, ensure safe cable management, and resolve AV issues quickly.

Infrastructure Support & IMAC

Assist the Global Infrastructure team with testing, piloting, and rolling out new equipment.

Coordinate with vendors on local hardware issues.

Support IMAC activities (installs, moves, adds, changes).

Project Support

Act as senior contributor for regional or global technology projects.

Participate in pilot testing, root-cause analysis, issue logging, follow-up, and rollout support.

Provide feedback to global teams, sharing user requirements and improvement opportunities.

Service Management & Communication

Maintain accurate records of incidents, requests, and resolutions in ServiceNow.

Ensure timely resolution in line with SLAs, escalating when necessary.

Draft and send outage or maintenance communications for the office or region in coordination and aligned with global and regional teams.

Support Change Board reviews and produce related communication draft in coordination and aligned with global and regional teams.

Asset Management

Oversee hardware provisioning, inventory accuracy, tracking, monitoring, and reporting.

Ensure the asset database remains up to date and reliable.

Continuous Improvement & Documentation

Create, update, and maintain documentation, procedures, knowledge articles, and guides.

Stay informed on emerging technologies including AI, analytics, security tools, and cloud solutions.

Identify opportunities to improve service quality and efficiency.

What you will do

Windows OS, Microsoft Office, Office 365, and cloud applications.

Document Management Systems (preferably iManage).

Video conferencing, Microsoft Teams Rooms, Cisco telephony.

Mobile device management and multi-platform support (iOS, Android, macOS).

Networking fundamentals and Wi‑Fi troubleshooting.

Endpoint build, configuration, and profiling.

Being fully familiar with Service Now incident management tool or similar as any other ticketing tool would be valued

Being familiar with Scrum, Lean and Continuous improvement methodologies would be valued

Being familiar with Planner or other similar planification tools would be valued

O nas

We are a global law firm dedicated to creating advantage for our clients - on every matter, every time.

Our Warsaw Hub exemplifies this commitment. We offer a competitive edge and empower the right people to be at the forefront of technological innovation, such as AI investment, legal automation, bespoke tools, to drive transformation at Clifford Chance and create more added-value, efficient solutions for clients and the wider industry.

Joining our team means you will be part of a high-performing culture, globally recognised for the work we do and the advantage we create for world-leading clients. You’ll collaborate with the sharpest minds in the industry, working on some of the most critical legal and commercial business challenges and driving business support processes.

We focus on delivering operational excellence with specialist infrastructure and dedicated support such as, Finance, Legal and Executive administration support, Risk and Compliance, Business Development, Branding, Marketing and Communications.