ITSM Platform Engineer
📝 Twój zakres obowiązków
Your responsibilities, Design and configure JSM solutions (service portals, SLAs, workflows, RBAC, issue security, data residency)., Implement and improve ITIL-based processes (Incident, Request, Problem, Change, Release)., Administer Jira, Confluence, and JSM (users, permissions, projects, performance, releases)., Build automations and integrations (REST APIs, Azure AD/Entra ID, monitoring tools)., Develop and maintain CMDB (JSM Assets) and service mappings., Create reports and dashboards (SLAs, KPIs, trends) and ensure ISO 27001 / GDPR compliance., Deliver training and 2nd-level support; collaborate with vendors.
Experience with Jira Service Management, Jira, Confluence (Cloud/DC)., Strong knowledge of ITIL processes and JSM configuration (SLAs, workflows, queues)., Understanding of multi-tenancy, RBAC, and data protection (GDPR)., Experience with Automation for Jira and system integrations (APIs/webhooks)., Knowledge of SSO/identity management (Azure AD/Entra ID, SAML/OIDC, SCIM)., Experience with Confluence Knowledge Base (KCS)., Structured, detail-oriented, and proactive mindset., Excellent English language skills (min. B2).
Optional, Atlassian certifications (ACP-420, ACP-120, etc.)., Experience with CMDB / JSM Assets and observability tools (Azure Monitor, Opsgenie, Datadog)., German language skills.
What we offer, We focus on long-term relationships based on fair principles and reliability., Co-financing of the Multisport card and Medicover private healthcare., Modern office available., Team bonding activities, internal courses, conferences, certifications.
Benefits, sharing the costs of professional training & courses, flexible working time, integration events, video games at work, parking space for employees, leisure zone
PRETIUS SOFTWARE SP. Z O.O., Pretius is a Polish software company founded in 2006 in Warsaw. That's right - we have 19 years of experience in developing dedicated software systems. From the very beginning we have been working with market leaders in need of enterprise solutions. We can boast that as many as 93% of our clients, after completing their first project, either continue working with us straight away or come back after time with new projects. With over 180 specialists on board, we are able to take care of the full range of services - from business analysis, design and development to long-term maintenance. In 2016, we founded our sister company IN Team, specialising in body leasing, and in 2021 the Pretius Low-Code brand was launched.
This is how we work,
About the project
At Pretius, we are looking for an ITSM Platform Engineer to a project in the financial industry, international team.
📝 Opis główny / Wstęp
About the project
At Pretius, we are looking for an ITSM Platform Engineer to a project in the financial industry, international team.
Your responsibilities
- Design and configure JSM solutions (service portals, SLAs, workflows, RBAC, issue security, data residency).
- Implement and improve ITIL-based processes (Incident, Request, Problem, Change, Release).
- Administer Jira, Confluence, and JSM (users, permissions, projects, performance, releases).
- Build automations and integrations (REST APIs, Azure AD/Entra ID, monitoring tools).
- Develop and maintain CMDB (JSM Assets) and service mappings.
- Create reports and dashboards (SLAs, KPIs, trends) and ensure ISO 27001 / GDPR compliance.
- Deliver training and 2nd-level support; collaborate with vendors.
🎁 Co oferujemy (Dodatkowe detale)
Benefits, sharing the costs of professional training & courses, flexible working time, integration events, video games at work, parking space for employees, leisure zone
PRETIUS SOFTWARE SP. Z O.O., Pretius is a Polish software company founded in 2006 in Warsaw. That's right - we have 19 years of experience in developing dedicated software systems. From the very beginning we have been working with market leaders in need of enterprise solutions. We can boast that as many as 93% of our clients, after completing their first project, either continue working with us straight away or come back after time with new projects. With over 180 specialists on board, we are able to take care of the full range of services - from business analysis, design and development to long-term maintenance. In 2016, we founded our sister company IN Team, specialising in body leasing, and in 2021 the Pretius Low-Code brand was launched.
This is how we work,
About the project
At Pretius, we are looking for an ITSM Platform Engineer to a project in the financial industry, international team.