Customer Success Representative (Czech speaker)

Your responsibilities, Be responsible for your own SME customer portfolio in terms of Customer Experience, Adoption, Churn & Revenue growth;, Own the complete customer life-cycle of on-boarding, adoption, expansion and renewal of your customers;, Inspire customer engagement and track long term business goals;, Contribute to raise customer loyalty and ensure an all-round exceptional customer experience;, Actively participate in improving processes and procedures;, Be the "Voice of the Customer" towards the rest of the organization, Provide product information and effective technical and administration support through multiple channels (phone and email);, Provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction and swift resolution at the core of every decision and behavior;, Proactively manage customer expectations;, Constantly update our CRM system (SalesForce) with all relevant information collected during customer service activities;, Liaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customers.

To be successful as a Customer Success Representative, we have the following profile in mind:, Excellent communication, presentation, problem-solving and conflict resolution skills with a focus on translating business requirements into technological solutions;, Business acumen / commercial understanding;, Experience from a similar Customer Success or Account Management role and experience in sales;, You have an analytical way of thinking and organizational talent;, You are an emphatic listener and understand the wishes of our customers;, Experience with SalesForce is an advantage;, Mandatory Languages: Fluent in Czech and/or Slovak and professional business English.

Optional, At Webfleet we are looking for a Customer Success Representative (Czech Speaker) that will be responsible for retention and expansion of the regional customers (Czech and Slovakia), identifying, troubleshooting, and help resolve customers’ issues efficiently and accurately, collaborating with peers and other customer facing departments., Are you passionate about the success of your customers and the value they receive from the solution you helped create? Do you enjoy building strong partnerships with your customers? Are you as comfortable listening to customer feedback as you are providing the feedback to your product team? Are you able to consume information, provide solutions based on your expertise, and truly find happiness in helping people? Then we might just have something for you...

What we offer, What can you expect from us?, The chance to work in a fast moving, innovative and international team, dealing with different countries and cultures;, A company culture that likes to work hard and play hard. We like to have fun. There is no sense coming to a job everyday if you don’t like the people you work with;, Decisive actions. We don’t like to wait. It’s in our DNA to move forward. So, it only makes sense that we don’t jam the company with lots of layers. We make things happen quickly., Let’s not forget the good stuff!, Working from home up to 2 days a week., 500€ gross to set up your home office., Monthly home office allowance., Chance to work abroad for 40 working days per year., Birthday off and volunteering time off., Unlimited Access to LinkedIn Learning., Access to Gofluent platform to learn new languages., Free access to CALM (top mental health app)., Employee Assistance Program., Lunch vouchers., Access to My Benefit platform (discount on sport clubs, cinemas, restaurants…)., Fully paid health and life insurance., 100% employer funded pension scheme., Discount on Bridgestone tyres.

Benefits, private medical care, sharing the costs of foreign language classes, sharing the costs of professional training & courses, life insurance, remote work opportunities, flexible working time, corporate products and services at discounted prices, integration events, no dress code, coffee / tea, parking space for employees

Webfleet Solutions, Webfleet is Bridgestone’s globally trusted fleet management solution. More than 50,000 businesses across the world use it to improve fleet efficiency, support drivers, boost safety, stay compliant and work more sustainably. For more than 25 years it has been empowering fleet managers with data-driven insights that help them optimize their operations., , Webfleet contributes towards the delivery of The Bridgestone E8 Commitment. This broad, global corporate commitment clearly defines the value Bridgestone is promising to deliver to society, customers and future generations in eight focus areas: Energy, Ecology, Efficiency, Extension, Economy, Emotion, Ease and Empowerment. These provide a compass to guide strategic priorities, decision making and actions throughout every area of the business., , More information at: webfleet.com. Follow us on X: @WebfleetNews and LinkedIn @Webfleet. For more information on Bridgestone corporation visit Bridgestone.com or the Bridgestone Newsroom.

Your responsibilities

• Be responsible for your own SME customer portfolio in terms of Customer Experience, Adoption, Churn & Revenue growth;
• Own the complete customer life-cycle of on-boarding, adoption, expansion and renewal of your customers;
• Inspire customer engagement and track long term business goals;
• Contribute to raise customer loyalty and ensure an all-round exceptional customer experience;
• Actively participate in improving processes and procedures;
• Be the "Voice of the Customer" towards the rest of the organization
• Provide product information and effective technical and administration support through multiple channels (phone and email);
• Provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction and swift resolution at the core of every decision and behavior;
• Proactively manage customer expectations;
• Constantly update our CRM system (SalesForce) with all relevant information collected during customer service activities;
• Liaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customers.

Benefits, private medical care, sharing the costs of foreign language classes, sharing the costs of professional training & courses, life insurance, remote work opportunities, flexible working time, corporate products and services at discounted prices, integration events, no dress code, coffee / tea, parking space for employees

Webfleet Solutions, Webfleet is Bridgestone’s globally trusted fleet management solution. More than 50,000 businesses across the world use it to improve fleet efficiency, support drivers, boost safety, stay compliant and work more sustainably. For more than 25 years it has been empowering fleet managers with data-driven insights that help them optimize their operations., , Webfleet contributes towards the delivery of The Bridgestone E8 Commitment. This broad, global corporate commitment clearly defines the value Bridgestone is promising to deliver to society, customers and future generations in eight focus areas: Energy, Ecology, Efficiency, Extension, Economy, Emotion, Ease and Empowerment. These provide a compass to guide strategic priorities, decision making and actions throughout every area of the business., , More information at: webfleet.com. Follow us on X: @WebfleetNews and LinkedIn @Webfleet. For more information on Bridgestone corporation visit Bridgestone.com or the Bridgestone Newsroom.