Your responsibilities, Coordinate IT Support activities across 1st, 2nd, and 3rd line teams, external vendors, and specialist units, ensuring smooth communication and process alignment, Monitor incident flow, escalations, priorities, and service performance, making sure all tickets follow defined procedures and SLA guidelines, Oversee and co-create service processes within the IT support lifecycle, contributing to continuous improvement initiatives and operational consistency, Analyze incident and problem trends to identify recurring issues, risks, and process gaps, and support Incident & Problem Management tasks such as initiating RCA and tracking corrective actions, Prepare and maintain high-quality documentation for the knowledge base, including process descriptions, instructions, and technical guidelines, in cooperation with cross-functional teams

At least 4 years of experience in IT Support, Service Management, or coordination roles, Fluent English (C1) for daily communication with international teams, Practical understanding of the IT service/support lifecycle (ITIL or similar), Experience with Incident and Problem Management, including analysis of service trends, Ability to create structured documentation (process descriptions, KB articles, guidelines)

Optional, Knowledge of reporting or analytical tools (Excel, Power BI, ServiceNow reporting, Jira dashboards), Experience working in IT Support / Service Desk or in coordinating cross‑functional technical teams, ITIL certification (Foundation or higher), Communicative German, Experience contributing to knowledge management initiatives

What we offer, Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas, Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market, We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022, Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more, Comfortable workplace – class A offices or remote work, Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application, PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers, Investment in your growth – meetups, webinars, training platform and technology blog – you choose, Fantastic atmosphere created by all Sii Power People

Recruitment stages, Send your CV, Talk to us about your expectations, Learn more about our projects and choose the best, Start your adventure with Sii!

Sii Sp. z o.o., Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 300 professionals and implement projects in a variety of industries for clients from many countries around the world. The Great Place to Work title, won 10 times in a row, proves that at Sii, we create a friendly work environment., , Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promoting a diverse and inclusive work environment.

This is how we work,

About the project

We are looking for an experienced IT Support Process Coordinator to join Sii and support our client, a global organization in the food production industry, recognized for large‑scale manufacturing and international operations.

In this role, you will coordinate IT Support activities across multiple technical teams, improve service processes, and contribute to knowledge and documentation development within the IT service lifecycle. You will work in an international environment, requiring excellent communication skills and strong process awareness.

If you enjoy shaping processes and collaborating across global IT teams — apply now!

About the project

We are looking for an experienced IT Support Process Coordinator to join Sii and support our client, a global organization in the food production industry, recognized for large‑scale manufacturing and international operations.

In this role, you will coordinate IT Support activities across multiple technical teams, improve service processes, and contribute to knowledge and documentation development within the IT service lifecycle. You will work in an international environment, requiring excellent communication skills and strong process awareness.

If you enjoy shaping processes and collaborating across global IT teams — apply now!

Your responsibilities

• Coordinate IT Support activities across 1st, 2nd, and 3rd line teams, external vendors, and specialist units, ensuring smooth communication and process alignment
• Monitor incident flow, escalations, priorities, and service performance, making sure all tickets follow defined procedures and SLA guidelines
• Oversee and co-create service processes within the IT support lifecycle, contributing to continuous improvement initiatives and operational consistency
• Analyze incident and problem trends to identify recurring issues, risks, and process gaps, and support Incident & Problem Management tasks such as initiating RCA and tracking corrective actions
• Prepare and maintain high-quality documentation for the knowledge base, including process descriptions, instructions, and technical guidelines, in cooperation with cross-functional teams

Recruitment stages

• Send your CV
• Talk to us about your expectations
• Learn more about our projects and choose the best
• Start your adventure with Sii!

Recruitment stages, Send your CV, Talk to us about your expectations, Learn more about our projects and choose the best, Start your adventure with Sii!

Sii Sp. z o.o., Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 300 professionals and implement projects in a variety of industries for clients from many countries around the world. The Great Place to Work title, won 10 times in a row, proves that at Sii, we create a friendly work environment., , Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promoting a diverse and inclusive work environment.

This is how we work,

About the project

We are looking for an experienced IT Support Process Coordinator to join Sii and support our client, a global organization in the food production industry, recognized for large‑scale manufacturing and international operations.

In this role, you will coordinate IT Support activities across multiple technical teams, improve service processes, and contribute to knowledge and documentation development within the IT service lifecycle. You will work in an international environment, requiring excellent communication skills and strong process awareness.

If you enjoy shaping processes and collaborating across global IT teams — apply now!