International Ortho Product Owner (CRM Product Owner)

Life. Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

This is an exciting opportunity to join our Commercial Planning Team at a pivotal time in our transformation journey. As we modernise and harmonise our CRM processes across regions, you will play a crucial role in shaping how our commercial organisation plans, executes and grows. If you enjoy driving clarity, bringing structure to complex challenges and translating business needs into meaningful digital solutions, this role offers a compelling opportunity to create real impact.

What will you be doing?

As our Product Owner CRM International Ortho, you will help lead the development, standardisation and evolution of our CRM capabilities across Europe and Asia Pacific. You will be at the centre of our Global CRM Program, acting as the bridge between commercial teams, IT and market stakeholders to ensure that our Salesforce environment fully supports our business processes and ambitions.

Your work will span the full product lifecycle. You will collaborate closely with commercial planning and local market teams to understand their needs, define user stories and translate business requirements into clear, actionable priorities. You will create a healthy and well organised backlog, staying ahead of upcoming sprints and ensuring that each feature has a clear definition of readiness and completion.

You will shape the product vision and roadmap, guide solution design decisions and work with IT architects to evaluate integration needs and technology options. You will support market rollouts, ensure product quality through testing cycles and help colleagues adopt new features with confidence. Through ongoing analysis of product performance, you will identify opportunities to enhance usability, strengthen adoption and continually improve how our commercial teams work.

Throughout, you will be a champion of consistency, reliability and user experience, ensuring our CRM becomes a powerful and trusted backbone for strategic planning, sales execution, asset management and performance monitoring across the International Ortho organisation.

What will you need to be successful?

Success in this role comes from combining strong business insight with a structured, collaborative and user focused approach to product development. You will thrive in an environment where commercial process understanding meets agile delivery and where every enhancement contributes to better decision making and stronger business outcomes.

You will thrive if you can

• Bring deep experience with Salesforce CRM, including configuration knowledge across accounts, contacts, opportunities, segmentation, targeting, territory structures, interactions and analytics
• Apply strong analytical and problem solving skills, connecting planning, execution and monitoring processes into solutions that are intuitive, scalable and aligned with business needs
• Communicate clearly and confidently, guiding diverse stakeholders through design decisions, testing cycles and change adoption
• Bring experience of Agile methodology, large scale transformation and global or regional collaboration, ideally in medtech or a similarly regulated industry
  

_You. Unlimited. _

We believe in creating the greatest good for society. Our Strongest investments are in our people and patients we serve.

Inclusion & Belonging: Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, Learn more about our https://www.smith-nephew.com/en/careers/life-at-smith-nephew on our website

Your Future: Generous annual bonus, life insurance, Save As You Earn share options.

Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!

Your Wellbeing: Private Health and Dental plans, multisport card/my benefit platform and much more.

Flexibility: Hybrid Working Model (For most professional roles).

Training: Hands-On, Team-Customised, Mentorship, subsidies for language classes, certifications and postgraduate studies
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