Your responsibilities, Providing professional customer support in Czech, Mon – Friday 9-17, Responding to customer inquiries through various communication channels (phone, email, chat), Troubleshooting and solving customer issues, Ensuring customer satisfaction by offering helpful solutions, Documenting and tracking customer issues in the company’s CRM system, Collaborating with internal teams to ensure seamless service delivery

Fluency in Czech (C1/C2), Good communication skills in English, Previous experience in customer support is an advantage, Ability to handle multiple tasks and work in a fast-paced environment, Strong problem-solving skills and attention to detail, Positive attitude and customer-focused mindset, Hybrid work: 2-3 days at office in Wrocław

What we offer, Full-time employment contract, Work in an international, dynamic environment, Opportunities for growth and development, Friendly and supportive work culture, Benefits package: private medical care, life assurance, multisport card, e-learning platforms

Benefits, sharing the costs of sports activities, private medical care, life insurance, flexible working time, fruits, integration events, corporate gym, saving & investment scheme, corporate library, no dress code, video games at work, coffee / tea, drinks, parking space for employees, leisure zone, birthday celebration, employee referral program, charity initiatives, language cafe, work-life balance, Ops Salad Bar

OpsTalent, OpsTalent are talented enthusiasts and specialists in outstanding tasks!, , At OpsTalent, we focus on a culture that we build ourselves according to the value of 5H. When you enter our office, you will surely sense a positive atmosphere, a good dose of humor, and the respect we have. For us, work is not only professional satisfaction but also carrying out projects with passion.

This is how we work,

About the project

Are you passionate about customer service and fluent in Czech? We are looking for a Customer Love Support Agent to join our team! In this role, you'll provide compassionate support to dog-loving customers. Join us and create a lasting positive impact on our customers' experiences!

About the project

Are you passionate about customer service and fluent in Czech? We are looking for a Customer Love Support Agent to join our team! In this role, you'll provide compassionate support to dog-loving customers. Join us and create a lasting positive impact on our customers' experiences!

Your responsibilities

• Providing professional customer support in Czech, Mon – Friday 9-17
• Responding to customer inquiries through various communication channels (phone, email, chat)
• Troubleshooting and solving customer issues
• Ensuring customer satisfaction by offering helpful solutions
• Documenting and tracking customer issues in the company’s CRM system
• Collaborating with internal teams to ensure seamless service delivery

Benefits, sharing the costs of sports activities, private medical care, life insurance, flexible working time, fruits, integration events, corporate gym, saving & investment scheme, corporate library, no dress code, video games at work, coffee / tea, drinks, parking space for employees, leisure zone, birthday celebration, employee referral program, charity initiatives, language cafe, work-life balance, Ops Salad Bar

OpsTalent, OpsTalent are talented enthusiasts and specialists in outstanding tasks!, , At OpsTalent, we focus on a culture that we build ourselves according to the value of 5H. When you enter our office, you will surely sense a positive atmosphere, a good dose of humor, and the respect we have. For us, work is not only professional satisfaction but also carrying out projects with passion.

This is how we work,

About the project

Are you passionate about customer service and fluent in Czech? We are looking for a Customer Love Support Agent to join our team! In this role, you'll provide compassionate support to dog-loving customers. Join us and create a lasting positive impact on our customers' experiences!