Service Desk Specialist with French and English (m/f/d)
📝 Twój zakres obowiązków
Your responsibilities, Be the first point of contact for customers needing technical support — via phone, email, and chat, Troubleshoot basic IT issues with confidence - be the hero!, Manage and track service requests through our ticketing system - always on track!, Collaborate with our expert tech teams to resolve complex problems - be their right hand!, Keep customers informed and happy with timely updates and solutions - extremely rewarding!
Familiarity with any ticketing tool would be a plus, Willingness to work in shifts between 7 am - 12 pm (8 h) from the office in Wrocław, Basic knowledge of Windows (including CMD and Event Viewer most preferably) and popular software, Experience in IT support environment, Problem-solving approach and a customer-first mindset - be a pro!, Great communication skills and a team-player attitude - team work is dream work!, Fluent in French and English (written and spoken) - we like different cultures here!
This is how we work, at the client's site, you focus on a single project at a time
Development opportunities we offer, industry-specific e-learning platforms, intracompany training, substantive support from technological leaders, technical knowledge exchange within the company
What we offer, Onboarding program, International job opportunities, Health/ Medical insurance, Life insurance, Sport allowances/ Compensation, Company events, Shuttle Bus, Food Allowance --> Net Allowance
Benefits, sharing the costs of sports activities, private medical care, life insurance, corporate products and services at discounted prices, integration events, corporate sports team, no dress code, coffee / tea, parking space for employees, christmas gifts, employee referral program, charity initiatives
Recruitment stages, Phone screen with recruiter, Remote interview with hiring manager, Decision within 2 weeks
Hemmersbach , Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
This is how we work,
About the project
Shift work: 7 am - 12 pm
Supporting endusers located in France
📝 Opis główny / Wstęp
About the project
Shift work: 7 am - 12 pm
Supporting endusers located in France
Your responsibilities
- Be the first point of contact for customers needing technical support — via phone, email, and chat
- Troubleshoot basic IT issues with confidence - be the hero!
- Manage and track service requests through our ticketing system - always on track!
- Collaborate with our expert tech teams to resolve complex problems - be their right hand!
- Keep customers informed and happy with timely updates and solutions - extremely rewarding!
Recruitment stages
- Phone screen with recruiter
- Remote interview with hiring manager
- Decision within 2 weeks
🎁 Co oferujemy (Dodatkowe detale)
Benefits, sharing the costs of sports activities, private medical care, life insurance, corporate products and services at discounted prices, integration events, corporate sports team, no dress code, coffee / tea, parking space for employees, christmas gifts, employee referral program, charity initiatives
Recruitment stages, Phone screen with recruiter, Remote interview with hiring manager, Decision within 2 weeks
Hemmersbach , Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
This is how we work,
About the project
Shift work: 7 am - 12 pm
Supporting endusers located in France