Delivery Manager (Shop Builder)

ABOUT YOU

Xsolla's Shop Builder team is transitioning from a vertical product structure to a horizontal platform model, enabling multiple internal customer teams across Xsolla to ship independently. This evolution significantly increases the coordination and operational demands on the team.

We are looking for a Delivery Manager to manage that operational complexity and keep a distributed, senior team running effectively across a 16-hour timezone spread. You will be responsible for the coordination infrastructure that connects the platform team with five internal customer teams, ensuring communication is clear, schedules are tracked, and nothing falls through the cracks.

Reporting to the Director of Product, this is a high-trust, high-visibility role. You will work closely with the Product Owners day to day, participate in key leadership meetings, and act as a central point of coordination between the platform team and its stakeholders.

MEETING AND AGENDA MANAGEMENT

• Prepare and distribute agendas for all recurring platform meetings, including the bi-weekly Leadership Sync, monthly Roadmap Reviews, and bi-weekly Stakeholder Intake sessions.
• Ensure agendas are distributed at least 24 hours before each meeting and that all action items are captured, assigned, and followed through to completion.
• Manage scheduling logistics for a team distributed across multiple timezones, from PST through UTC+8.

INTAKE AND REQUEST TRACKING

• Maintain the platform intake process across all customer teams, ensuring requests are logged and triaged in a consistent and timely manner.
• Communicate request status updates to customer teams on a regular basis, bridging the gap between stakeholder syncs.
• Keep intake data organized and complete so the Product Owner has accurate information available when making prioritization decisions.

DEPENDENCY AND RISK MANAGEMENT

• Maintain a current dependency map across customer teams and platform deliverables.
• Identify and escalate risks, blockers, and timeline changes early, before they become issues in delivery.
• Communicate the downstream impact of platform delays to relevant stakeholders so leadership can make informed decisions.

STAKEHOLDER COMMUNICATION

• Publish a weekly status update covering progress, upcoming milestones, and active blockers, distributed to all stakeholders each Friday.
• Act as the primary point of contact for operational and coordination questions from customer teams.
• Maintain Confluence documentation for platform processes, decision logs, and operational artifacts, keeping content current on an ongoing basis.

ROADMAP SUPPORT

• Partner with the Product Owner to ensure the product roadmap reflects accurate delivery schedules, surfacing schedule changes, slippage, and capacity constraints as they arise.
• Monitor development team progress and communicate timeline updates to the Product Owner regularly so roadmap decisions are based on current information.
• Once product decisions are made, ensure roadmap updates are reflected consistently across Confluence, presentations, and stakeholder communications.