IT Service Desk Consultant
📝 Twój zakres obowiązków
Your responsibilities, IT Service Desk Consultant (German Support) , , Responsibilities:, • 24/7 fault acceptance and processing for large and medium business customers (mail, telephone, ticket) in the Fixed Business Operations area for landline & internet, VPN , • Checking & processing of tickets created from the monitoring system, • Independent processing & documentation in the ticket system (BMC Remedy), • Troubleshooting the main and back-up connections (FixNet, Mobile), • Comparison of customer reports with the error pattern, • Checking the current & historical dial-in data, • Cabling check & CPE status (LED), • xDSL port reset , • Line measurement, • Actively obtain new information and status (customer information, verify error patterns, status inquiries with supplier/vendor), • Formulate and document a clear diagnosis as a basis for further troubleshooting, • Carry out further troubleshooting steps based on the diagnosis , • If necessary, supplier assignment based on the diagnosis (line carrier, CPE service, vendor), • Active involvement of the 2nd level (Advanced Troubleshooting, Voice & IP) for more complex fault patterns, • Acceptance and processing of customer escalations,
Requirements:, • Good German skills is a must., • Communicative English is a plus., • Willingness to work shifts 24/7 , • Cross-team support if required, • Initial experience in customer support, telephone & mail, ticket system, • Experience in the telecommunications and business customer sector is desirable•, • Initial experience with ticket-based systems, • Ability to work independently and good teamwork skills , • Passion and affinity for troubleshooting, • Sense of responsibility, commitment and reliability
Optional, Understanding of the different types of fixed network technologies, DSL, VDSL, Ethernet, VPN, Desirable, experience with Cisco & OneAccess CPE
What we offer, We offer:, • Comprehensive training , • Home office, • Internal promotion and further development opportunities, • Committed and helpful team, • Flexible working hours, • Varied activities, • Private Insurance, • Multisport card,
About Us, Manning Global is looking to once again expand our team of Recruiters in Katowice. , , A friendly personality and can-do attitude is a must, along with great communication skills and everything else we can teach you! , , In return we are offering entry level positions in a dynamic global company where you will thrive and develop your career and in an international environment.,
Your responsibilities
IT Service Desk Consultant (German Support)
Responsibilities:
• 24/7 fault acceptance and processing for large and medium business customers (mail, telephone, ticket) in the Fixed Business Operations area for landline & internet, VPN
• Checking & processing of tickets created from the monitoring system
• Independent processing & documentation in the ticket system (BMC Remedy)
• Troubleshooting the main and back-up connections (FixNet, Mobile)
• Comparison of customer reports with the error pattern
• Checking the current & historical dial-in data
• Cabling check & CPE status (LED)
• xDSL port reset
• Line measurement
• Actively obtain new information and status (customer information, verify error patterns, status inquiries with supplier/vendor)
• Formulate and document a clear diagnosis as a basis for further troubleshooting
• Carry out further troubleshooting steps based on the diagnosis
• If necessary, supplier assignment based on the diagnosis (line carrier, CPE service, vendor)
• Active involvement of the 2nd level (Advanced Troubleshooting, Voice & IP) for more complex fault patterns
• Acceptance and processing of customer escalations
What we offer
We offer:
• Comprehensive training
• Home office
• Internal promotion and further development opportunities
• Committed and helpful team
• Flexible working hours
• Varied activities
• Private Insurance
• Multisport card
About Us
Manning Global is looking to once again expand our team of Recruiters in Katowice.
A friendly personality and can-do attitude is a must, along with great communication skills and everything else we can teach you!
In return we are offering entry level positions in a dynamic global company where you will thrive and develop your career and in an international environment.
📝 Opis główny / Wstęp
Your responsibilities
IT Service Desk Consultant (German Support)
Responsibilities:
• 24/7 fault acceptance and processing for large and medium business customers (mail, telephone, ticket) in the Fixed Business Operations area for landline & internet, VPN
• Checking & processing of tickets created from the monitoring system
• Independent processing & documentation in the ticket system (BMC Remedy)
• Troubleshooting the main and back-up connections (FixNet, Mobile)
• Comparison of customer reports with the error pattern
• Checking the current & historical dial-in data
• Cabling check & CPE status (LED)
• xDSL port reset
• Line measurement
• Actively obtain new information and status (customer information, verify error patterns, status inquiries with supplier/vendor)
• Formulate and document a clear diagnosis as a basis for further troubleshooting
• Carry out further troubleshooting steps based on the diagnosis
• If necessary, supplier assignment based on the diagnosis (line carrier, CPE service, vendor)
• Active involvement of the 2nd level (Advanced Troubleshooting, Voice & IP) for more complex fault patterns
• Acceptance and processing of customer escalations
🎁 Co oferujemy (Dodatkowe detale)
About Us, Manning Global is looking to once again expand our team of Recruiters in Katowice. , , A friendly personality and can-do attitude is a must, along with great communication skills and everything else we can teach you! , , In return we are offering entry level positions in a dynamic global company where you will thrive and develop your career and in an international environment.,
Your responsibilities
IT Service Desk Consultant (German Support)
Responsibilities:
• 24/7 fault acceptance and processing for large and medium business customers (mail, telephone, ticket) in the Fixed Business Operations area for landline & internet, VPN
• Checking & processing of tickets created from the monitoring system
• Independent processing & documentation in the ticket system (BMC Remedy)
• Troubleshooting the main and back-up connections (FixNet, Mobile)
• Comparison of customer reports with the error pattern
• Checking the current & historical dial-in data
• Cabling check & CPE status (LED)
• xDSL port reset
• Line measurement
• Actively obtain new information and status (customer information, verify error patterns, status inquiries with supplier/vendor)
• Formulate and document a clear diagnosis as a basis for further troubleshooting
• Carry out further troubleshooting steps based on the diagnosis
• If necessary, supplier assignment based on the diagnosis (line carrier, CPE service, vendor)
• Active involvement of the 2nd level (Advanced Troubleshooting, Voice & IP) for more complex fault patterns
• Acceptance and processing of customer escalations
What we offer
We offer:
• Comprehensive training
• Home office
• Internal promotion and further development opportunities
• Committed and helpful team
• Flexible working hours
• Varied activities
• Private Insurance
• Multisport card
About Us
Manning Global is looking to once again expand our team of Recruiters in Katowice.
A friendly personality and can-do attitude is a must, along with great communication skills and everything else we can teach you!
In return we are offering entry level positions in a dynamic global company where you will thrive and develop your career and in an international environment.