Dynamics 365 Technical Product Owner

📍 Kraków | Hybrid (2 days per week from the office)

💼 B2B | 190–230 PLN/h

We are looking for a Dynamics 365 Technical Product Owner to join a global technology team responsible for the Digital Query Management (DQM) platform - a strategic solution built on Microsoft Dynamics 365, supporting thousands of users across 30+ countries. You will shape the product vision, drive the roadmap, and lead the design and delivery of D365 Customer Service & Marketing solutions.

What you will be doing:

• Build and own the product vision, roadmap and backlog for DQM on Dynamics 365

• Collaborate with business stakeholders and functional analysts to gather requirements

• Translate business needs into scalable technical solutions within Dynamics 365

• Lead design discussions and provide guidance on native vs. custom capabilities

• Support implementation, configuration and customisation of D365 modules

• Prepare functional design documentation, including specs for integrations and data migration

• Work closely with engineering teams to deliver high‑quality CRM features

• Communicate complex technical topics to both technical and non‑technical audiences

• Contribute to continuous improvement of processes, tooling and platform capabilities

What we are looking for:

• 3+ years of experience with Dynamics 365 Customer Service and Marketing (Customer Insights)

• 5+ years of project experience, including 3+ years in consulting or product‑focused roles

• Strong understanding of D365 configuration, customisation and solution design

• Experience building CRM forms, views, dashboards and workflows

• Ability to compare solution options and provide technical thought leadership

• Proven experience gathering and documenting business requirements

• Strong analytical skills and ability to design scalable, maintainable solutions

• Experience with collaboration tools (e.g., Confluence, Jira)

Nice to have:

• Experience with Power Platform (Power Apps, Power Automate, Dataverse)

• Familiarity with SQL, data analysis and integration patterns

• Knowledge of financial services processes

• Experience with Visual Studio, PowerBI, O365 administration or TFS

• Ability to translate business needs into clear technical specifications

Why apply for an Antal job offer?

When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.

About Antal

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.

Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.