GCIO COO Ops Manager

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Your career opportunity

 The GCIO COO function operates as the backbone of the GCIO organisation, taking ownership and accountability for all operational aspects to ensure a seamless running of the GCIO business to exceptionally high standards. Aligned to the overall HSBC business structure, focused on continuous improvement and simplification to support GCIO to a consistent high quality, GCIO COO acts as a key enabler to the firm’s ambition to ‘be the most trusted bank globally, putting customers at the heart of everything we do’. 

The Group Chief Information Security Officer (CISO) is responsible for HSBC’s Cybersecurity function, fielding solutions that help defend HSBC against a wide range of threats to the business as well as its customers, clients, partners, and staff.  The team works in concert with partner teams across HSBC, to implement novel defensive capabilities that are effective and adaptable against a constantly evolving threat landscape.  The Cyber COO function partners with the capability leads across Cybersecurity, managing a cost base of $500m with c 2,400 FTE.

Reporting to the GCIO Operations Director for Cybersecurity the GCIO Operations Manager, will be responsible for the design, implementation, and management of efficient global operational processes for all COO related activities for the Capability, including Workforce Management, Financial Management, Portfolio & Accountability, Governance, and 3rd Party management. They will work closely with both their GCIO Cybersecurity COO team to leveraged the relevant pillar teams, and with the central GCIO COO pillar teams to simplify and standardize processes through adoption of best practice to provide a best in class, cohesive, and consistent service offering across GCIO, as well as working closely with partners in the People Function, Procurement, Finance, Risk, Compliance and Group Transformation.

What you’ll do

• Define and maintain a rolling 3 year Service line workforce plan in line with Cybersecurity Financial Plan and aligned to the wider GCIO & Group workforce & location strategies.

• Partnering with the GCIO & GBGF Workforce pillar head and People partner teams, to cascade & execute across all Service Line resources, the 3 pillars of workforce lifecycle

• Execution of GCIO workforce strategy for  Cybersecurity to drive alignment to Future state, leveraging People services as required for - hiring at scale, conversion programs, outsourcing, insourcing, HSBC as brand of choice, emerging talent programmes, external market insights and social media strategy

• Effective budgeting, planning and cost management processes for total spend across Service Line

• Detailed & clear reporting and MI including transparency of cost base for senior Service Line leadership team through accurate, consistent, and timely reporting.

• Deal Initiation - Ensure alignment of key parties to agree objectives and support the development of the Tech/Business strategy to deliver. Ensure both a vertical and horizontal view is considered through value streams and co-design structures so that services are not duplicated and that there is a cohesive strategy around our service providers and tooling – this will need to happen for not only new deals but also with the current landscape of providers. Provide 3rd party requirements to procurement. Analyse options and support the development of Business Cases. Review, plan and prioritise funding options across RTB, CTB, and other portfolios (e.g. LTO)

• Oversight of programme financial reporting tracking forecast/actuals, Management of GPDM interlocks and budget, Track, validate and report programme financial benefits.

• Analysis, stakeholder engagement and support to external parties, on behalf of / in support of their CIO

What you need to have to succeed in this role

• Proven track record of senior executive leadership and management roles within the financial services industry, preferably within multinational banks

• Strong verbal and written communication skills – able to translate complex situations into a simple digestible message and able to tailor message according to the target audience. Able to create impactful presentations and updates for a senior audience.

• Understanding of Cybersecurity together with a broad technology and risk management experience. This includes but is not limited to cybersecurity control design and implementation, operational process and incident response and knowledge of the external environment - regulatory, political, competitor and market

• Track record of with creating and leading a high-performance global team

• Experience of managing within a complex matrix environment

• Deep financial and commercial awareness

• Demonstrable experience in managing significant financial and resource plans, organizational transformation, and project portfolio management.

• Ability to manage and mitigate operational risk effectively