technologies-os

System operacyjny, Windows

Twoje zadania

Twój zakres obowiązków, Deliver technical assistance to customers via phone and email, Support users with issues such as password recovery, Internet connection problems, email configuration, and other basic technical questions, Access clients' devices remotely to diagnose and resolve software-related difficulties, Record daily incidents and actions taken in the ticketing system, Identify and troubleshoot hardware, software, and network issues, Escalate more complex cases to higher support tiers when required, Provide clear and complete information to customers throughout the support process

Wymagania

Advanced German skills and a good command of English, Willingness to learn and expand both technical and communication abilities, Team-oriented mindset, flexibility, and the ability to maintain positive working relationships with clients and colleagues, Previous experience in customer service is a plus, Strong verbal and written communication skills, Ability to explain technical matters in a simple, user-friendly manner

Co oferujemy

Pracodawca oferuje, Private medical care, Multisport Card (MyBenefits), Opportunity for career development (trainings, courses), Additional paid leave, Employee Assistance Program (EAP)

Opis stanowiska

Grafton Recruitment, Currently, for our client - an international company operating in the IT, technology, and business consulting sector, we are looking for candidates for the position of IT Support with German.

Twoje zadania

Deliver technical assistance to customers via phone and email
Support users with issues such as password recovery, Internet connection problems, email configuration, and other basic technical questions
Access clients' devices remotely to diagnose and resolve software-related difficulties
Record daily incidents and actions taken in the ticketing system
Identify and troubleshoot hardware, software, and network issues
Escalate more complex cases to higher support tiers when required
Provide clear and complete information to customers throughout the support process

Pracodawca oferuje

Private medical care
Multisport Card (MyBenefits)
Opportunity for career development (trainings, courses)
Additional paid leave
Employee Assistance Program (EAP)