Website Support Assistant

Your responsibilities, WordPress updates, backups and maintenance., WordPress troubleshooting and bug fixing., Triage new WordPress maintenance requests, ensuring projects are properly allocated, deadlines are met, and clients are happy with the outcome., Track and enforce service-level agreements to ensure the timely resolution of website projects and tickets., Quantity control and testing to ensure deliverables meet a high technical and creative standard., Complete audits on the sites we manage to ensure standards are being met., Work within WordPress CMS to update content, import data, add imagery etc., Assist in collating product data for e-commerce websites, including technical data and imagery., Optimising website performance and speed., Assisting the team with various admin duties.

At least 1 year of WordPress experience., High English proficiency (B2) (work with the English team)., Weekend availability. , Strong understanding of WordPress core, themes, and plugins (including WooCommerce)., Proficient in HTML, CSS, SASS, JavaScript, jQuery and PHP., Experience with responsive design and mobile-first development., Knowledge of cross-browser testing., Familiarity with version control systems (e.g., Git)., Knowledge with server management - DNS settings, hosting, c-panel.

Optional, Experience with Advanced Custom Fields Pro (ACF Pro) and custom post types., Experience with front-end frameworks (e.g., Bootstrap)., Experience working with bespoke or third-party APIs., SEO best practices.

About Us, Hi! My name is Zuza! I'm looking for a WordPress Website Support Assistant to join my team at Insight!, , This role would be suitable for anyone with a background in WordPress maintenance and development. You’ll work with the support of the full team, which includes designers, developers and marketers., , We require:, - At least 1 year of WordPress experience., - High English proficiency (B2)., - Weekend availability. , , We are based in Leicester, but our team works remotely. Insight Consultancy is a steadily growing company with huge opportunities for career development, if you have the mindset for personal growth., , Application process:, , Step 1: Send your CV, a few words about yourself, and (preferably) a portfolio/github to zuza@insightconsultancy.co.uk., , Step 2: Initial Zoom interview, , Step 3: Zoom interview with the dev team, , Step 4: Trial project,

Your responsibilities

• WordPress updates, backups and maintenance.
• WordPress troubleshooting and bug fixing.
• Triage new WordPress maintenance requests, ensuring projects are properly allocated, deadlines are met, and clients are happy with the outcome.
• Track and enforce service-level agreements to ensure the timely resolution of website projects and tickets.
• Quantity control and testing to ensure deliverables meet a high technical and creative standard.
• Complete audits on the sites we manage to ensure standards are being met.
• Work within WordPress CMS to update content, import data, add imagery etc.
• Assist in collating product data for e-commerce websites, including technical data and imagery.
• Optimising website performance and speed.
• Assisting the team with various admin duties.

About Us

Hi! My name is Zuza! I'm looking for a WordPress Website Support Assistant to join my team at Insight!

This role would be suitable for anyone with a background in WordPress maintenance and development. You’ll work with the support of the full team, which includes designers, developers and marketers.

We require:

- At least 1 year of WordPress experience.

- High English proficiency (B2).

- Weekend availability.

We are based in Leicester, but our team works remotely. Insight Consultancy is a steadily growing company with huge opportunities for career development, if you have the mindset for personal growth.

Application process:

Step 1: Send your CV, a few words about yourself, and (preferably) a portfolio/github to zuza@insightconsultancy.co.uk.

Step 2: Initial Zoom interview

Step 3: Zoom interview with the dev team

Step 4: Trial project

Your responsibilities

• WordPress updates, backups and maintenance.
• WordPress troubleshooting and bug fixing.
• Triage new WordPress maintenance requests, ensuring projects are properly allocated, deadlines are met, and clients are happy with the outcome.
• Track and enforce service-level agreements to ensure the timely resolution of website projects and tickets.
• Quantity control and testing to ensure deliverables meet a high technical and creative standard.
• Complete audits on the sites we manage to ensure standards are being met.
• Work within WordPress CMS to update content, import data, add imagery etc.
• Assist in collating product data for e-commerce websites, including technical data and imagery.
• Optimising website performance and speed.
• Assisting the team with various admin duties.