About the Client

Our client provides comprehensive operational support and a wide range of expert services to leading insurers, brokers, fleet operators, and automotive manufacturers worldwide.

With more than 3,300 employees across ten countries, the company delivers high-quality solutions at scale for over 1,200 clients. Our client helps the global insurance market handle millions of claims every year in the most efficient and cost-effective way.

The company is currently undergoing an exciting transformation program, where modern software solutions, cloud technologies, and advanced architectural approaches play a key role in driving the business forward.

Role Overview

We are looking for an IT Support Specialist who will serve as the first point of contact for internal IT issues and requests.

In this role, you will provide technical support to users, maintain workplace systems and IT infrastructure, and collaborate with internal IT teams to ensure reliable and efficient operations across the organization.

This role is ideal for someone who enjoys troubleshooting, working with IT systems, and delivering high-quality support to internal users.

Responsibilities

Act as the first point of contact for IT-related issues via phone, in person, or through the ticketing system
Classify, prioritize, and assign incoming IT support requests and incidents
Resolve IT tickets and maintain administrative and user documentation
Collaborate with internal IT specialist teams (Client, Server, Voice)
Install, configure, and maintain workstations, mobile devices, peripherals, and network components
Manage user accounts, permissions, and system-related objects
Monitor IT infrastructure using monitoring tools together with the team
Support and maintain hardware environments, including client devices, servers, and mobile equipment
Participate in IT projects and infrastructure improvements

Qualifications

Higher education in IT, Computer Science, or a related field
Several years of hands-on experience in IT support
Experience with Windows domain administration
Knowledge of network infrastructure and networking fundamentals
Strong technical understanding of IT systems and troubleshooting processes
Excellent communication skills (written and verbal)
Strong problem-solving abilities
Ability to work independently and responsibly
Strong customer and service orientation
Good English language skills

We Offer:

An innovative and dynamic environment focused on technology-driven transformation and your professional growth.
Flexible working arrangements, including remote or hybrid options.
Competitive compensation package commensurate with your experience.
Opportunity to deliver impactful solutions to industry-leading global enterprises.

IT Support Specialist

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