technologies-expected

Expected, Salesforce, CRM

technologies-optional

Optional, Microsoft Azure

technologies-os

Operating system, Windows

Opis stanowiska

About the project, Join a key role at the intersection of business and technology, where you will act as both a Senior Business Analyst and IT Business Partner supporting commercial and sales teams. You will take ownership of CRM solutions, drive technology decisions, and ensure alignment between business priorities and IT strategy in an international environment., , This role operates across the UK & Ireland market, requiring availability during UK working hours.

Twoje zadania

Your responsibilities, Business Partnering & Strategy, • Act as a trusted advisor to Sales, Trade, and Commercial stakeholders, • Translate business needs into technology solutions and roadmaps, • Guide on risks, dependencies, and investment decisions, • Identify opportunities to simplify systems and improve operational efficiency, , CRM Ownership (Salesforce or similar), • Take end-to-end ownership of CRM platforms (administration, configuration, releases), • Manage change requests, enhancements, defects, and UAT processes, • Ensure data quality, integrity, and system stability, , Application & Service Management, • Oversee lifecycle of business-critical applications supporting commercial operations, • Ensure system stability, vendor performance, and service continuity, • Maintain compliance with architecture, security, and governance standards, , Project & Change Delivery, • Support large-scale CRM and digital transformation initiatives, • Contribute to solution design, integrations, and data model alignment, • Lead business input into data migration and system transitions, , Data & Integration Oversight, • Coordinate Azure-based integrations and platform components, • Monitor performance, resolve issues, and ensure scalability and security, , Leadership & Innovation, • Manage external vendors and delivery partners, • Drive continuous improvement across CRM and data services, • Support adoption of AI solutions (e.g., Copilot, GenAI) in commercial teams

Wymagania

Strong experience as a Senior Business Analyst or IT Business Partner, Proven background working with CRM systems (Salesforce or similar), Experience in application lifecycle management and BAU service ownership, Excellent stakeholder management skills, including senior leadership, Experience managing vendors and external partners, Knowledge of cloud and integration environments (Azure preferred), Understanding of enterprise architecture, security, and compliance, Availability to work within UK & Ireland business hours

Wymagania

Optional, Experience in CRM transformation programs, Knowledge of data migration and legacy system decommissioning, Exposure to AI / Copilot / digital enablement initiatives, Experience in consumer goods, retail, or field operations environments

work-organization-team-size

Team size, 5

work-organization-work-style

This is how we work, at the client's site, you develop several projects simultaneously, you have influence on the technological solutions applied, you have influence on the product, agile

work-organization-team-members

Team members, fullstack developer, project manager

development-practices

This is how we work on a project, documentation, issue tracking tools, testing environments

training-space

Development opportunities we offer, development budget, intracompany training, mentoring, substantive support from technological leaders, technical knowledge exchange within the company

Co oferujemy

What we offer, Opportunity to combine Business Analysis and IT Business Partnering, Strategic, high-impact role within commercial and sales domains, Work in an international environment, Exposure to modern CRM, cloud, and AI solutions, Fully remote setup with collaboration across global teams

Co oferujemy

Benefits, sharing the costs of sports activities, private medical care, sharing the costs of professional training & courses, remote work opportunities, flexible working time, integration events, dental care, extra social benefits

recruitment-stages

Recruitment stages, Introductory call, Interview with stakeholders, Final decision

Opis stanowiska

Cyclad, In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future.

Opis stanowiska

This is how we work,

Opis stanowiska

Join a key role at the intersection of business and technology, where you will act as both a Senior Business Analyst and IT Business Partner supporting commercial and sales teams. You will take ownership of CRM solutions, drive technology decisions, and ensure alignment between business priorities and IT strategy in an international environment.

This role operates across the UK & Ireland market, requiring availability during UK working hours.

Twoje zadania

Business Partnering & Strategy

• Act as a trusted advisor to Sales, Trade, and Commercial stakeholders

• Translate business needs into technology solutions and roadmaps

• Guide on risks, dependencies, and investment decisions

• Identify opportunities to simplify systems and improve operational efficiency

CRM Ownership (Salesforce or similar)

• Take end-to-end ownership of CRM platforms (administration, configuration, releases)

• Manage change requests, enhancements, defects, and UAT processes

• Ensure data quality, integrity, and system stability

Application & Service Management

• Oversee lifecycle of business-critical applications supporting commercial operations

• Ensure system stability, vendor performance, and service continuity

• Maintain compliance with architecture, security, and governance standards

Project & Change Delivery

• Support large-scale CRM and digital transformation initiatives

• Contribute to solution design, integrations, and data model alignment

• Lead business input into data migration and system transitions

Data & Integration Oversight

• Coordinate Azure-based integrations and platform components

• Monitor performance, resolve issues, and ensure scalability and security

Leadership & Innovation

• Manage external vendors and delivery partners

• Drive continuous improvement across CRM and data services

• Support adoption of AI solutions (e.g., Copilot, GenAI) in commercial teams

Co oferujemy

Opportunity to combine Business Analysis and IT Business Partnering
Strategic, high-impact role within commercial and sales domains
Work in an international environment
Exposure to modern CRM, cloud, and AI solutions
Fully remote setup with collaboration across global teams

Recruitment stages

Introductory call
Interview with stakeholders
Final decision

Senior Business Analyst / IT Business Partner (CRM) / Analityk Biznesowy CRM

Cyclad