Senior System Analyst / Architect

We are looking for a Senior Business & System Analyst to support the redesign and development of a Customer Portal (B2B platform), which will become the primary communication channel with clients.

The current version of the portal has received negative feedback from pilot users, so the key focus is on simplicity, usability (UX), and scalability.

Codzienne zadania

• Analyze business processes end-to-end, with a holistic and improvement-oriented mindset
• Lead and support UX/UI workshops, user research, and process analysis
• Identify optimization opportunities beyond current system limitations
• Collaborate with architects and technical teams to ensure feasibility of proposed solutions
• Define functional and system requirements for a large-scale customer portal
• Support the design of a platform integrated with:
• CRM systems
• Contact Center solutions
• Operational/backend systems
• Contribute to building a scalable, user-friendly, and high-performance platform

Must have

• Business Analyst
• System analysis
• IT systems
• Architecture
• Integration
• UX
• UI
• Analytical skills
• Communication skills
• Stakeholder management