technologies-os

Operating system, Windows

Opis stanowiska

About the project, Role Purpose, , The purpose of this role is to be the first point of contact for users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives., , Contract type: Full time CoE, , Mandatory Language: French and German

Twoje zadania

Your responsibilities, Provide first and second-level IT support for multiple customers via mail, chat and calls., Diagnose, troubleshoot, and resolve hardware, software, and network issues., Escalate complex issues to higher-level support teams as needed., Log, track, and manage tickets in the IT Service Management (ITSM) tool., Ensure SLAs and response times are met for incident resolution and service requests., Maintain accurate documentation of issues and resolutions., Act as the first point of contact for end-users via phone, email, or chat., Provide clear and professional communication to users regarding issue status and resolution., Educate customers on best practices and self-service solutions where applicable., Support IT infrastructure, applications, and enterprise systems., Perform user account management (Active Directory, email, access controls)., Assist in software installations, updates, and security patches., Identify recurring issues and suggest improvements to reduce incidents., Contribute to knowledge base articles and troubleshooting guides., Support IT policies, compliance, and security best practices.

Wymagania

1-3 year of experience in a service desk or technical support role, French on at least C1 level, German on at least C1 level, Strong troubleshooting skills in Windows, macOS, and Linux environments., Knowledge of networking fundamentals (DNS, DHCP, VPN, TCP/IP)., Experience with Active Directory, Office 365, and remote desktop tools., Familiarity with ITIL framework and ITSM tools (e.g., ServiceNow, Jira, Remedy)., Excellent verbal and written communication skills., Strong customer service orientation and problem-solving mindset., Ability to work independently and manage multiple priorities.

work-organization-work-style

This is how we work, in house

Co oferujemy

What we offer, Strong flexible benefits package that you can tailor to your own needs and choose Multisport card, shop vouchers and many others – MyBenefit cafeteria, Premium insurance for medical services for employee and family members- Luxmed, Life & Disability Insurance for employees and family members- Generali, Profitable Voluntary Pension Fund, Social Funds benefits: holiday bonuses, allowance for kindergartens, etc., Integration and cultural events for employees, Reward and recognition program for high performers, Employee Referral bonuses, Relocation assistance - Accommodation, travel and other expenses covered, Friendly and chill atmosphere and company culture

Co oferujemy

Benefits, sharing the costs of sports activities, private medical care, life insurance

recruitment-stages

Recruitment stages, Language assessment , Technical Interview, HR Interview

additional-module

Equal Opportunity Employer:, Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.

additional-module

Internal Reporting and Whistleblower Protection:, Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.

Opis stanowiska

This is how we work,

Opis stanowiska

Role Purpose

The purpose of this role is to be the first point of contact for users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives.

Contract type: Full time CoE

Mandatory Language: French and German

Twoje zadania

Provide first and second-level IT support for multiple customers via mail, chat and calls.
Diagnose, troubleshoot, and resolve hardware, software, and network issues.
Escalate complex issues to higher-level support teams as needed.
Log, track, and manage tickets in the IT Service Management (ITSM) tool.
Ensure SLAs and response times are met for incident resolution and service requests.
Maintain accurate documentation of issues and resolutions.
Act as the first point of contact for end-users via phone, email, or chat.
Provide clear and professional communication to users regarding issue status and resolution.
Educate customers on best practices and self-service solutions where applicable.
Support IT infrastructure, applications, and enterprise systems.
Perform user account management (Active Directory, email, access controls).
Assist in software installations, updates, and security patches.
Identify recurring issues and suggest improvements to reduce incidents.
Contribute to knowledge base articles and troubleshooting guides.
Support IT policies, compliance, and security best practices.

Co oferujemy

Strong flexible benefits package that you can tailor to your own needs and choose Multisport card, shop vouchers and many others – MyBenefit cafeteria
Premium insurance for medical services for employee and family members- Luxmed
Life & Disability Insurance for employees and family members- Generali
Profitable Voluntary Pension Fund
Social Funds benefits: holiday bonuses, allowance for kindergartens, etc.
Integration and cultural events for employees
Reward and recognition program for high performers
Employee Referral bonuses
Relocation assistance - Accommodation, travel and other expenses covered
Friendly and chill atmosphere and company culture

Recruitment stages

Language assessment
Technical Interview
HR Interview

Equal Opportunity Employer:

Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.

Internal Reporting and Whistleblower Protection:

Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.

Service Desk Analyst with French and German

WIPRO IT SERVICES POLAND Sp. z o.o.