{"@context":"https://schema.org","@type":"JobPosting","title":"Senior Lead Incident Manager(English-German speaking) ","description":"

Wymagania

Language skills: German (C1) and English (C1)

Senior profile with strong experience in Incident, Change, and Problem Management
Good knowledge of IT and data center infrastructure
Good communication skills, particularly in high-stress situations
Knowledge of the DTAG IT- landscape
Customer-centric mindset
Proven skills to structure complex problems and coordinate execution of tasks

Advantages:

Exposure to Service Desk operations.
Familiarity with ticketing tools.
Awareness of ITIL principles

Must have

Communication skills
Incident
Change
Problem Management
Data center infrastructure
DTAG IT- landscape
Customer-centric mindset

Nice to have

ITIL
Ticketing tools
Service Desk

Benefity

benefits
equipment
officePerks

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