technologies-expected

Expected, Python, JavaScript

technologies-os

Operating system, Linux

Opis stanowiska

About the project, Smart Topaz is partnering with a large financial institution that is actively developing its conversational AI capabilities across multiple customer channels. The organization is investing in automation and intelligent assistants to improve customer experience and optimize internal processes., , We are looking for an AI Engineer who will design and develop conversational solutions used by thousands of users across digital and voice channels.

Twoje zadania

Your responsibilities, Designing and developing conversational bots (chatbots and voicebots) across multiple channels (mobile app, voice/phone), Building and maintaining bot logic, integrations, and user interaction flows, Monitoring user interactions and analyzing data to identify improvement areas, Continuously optimizing bot performance based on data and user feedback, Collaborating with business teams to understand processes and translate them into conversational solutions, Running workshops and supporting stakeholders in improving and automating processes, Exploring new trends in conversational AI and applying them in practice

Wymagania

Experience in building conversational bots or similar AI-driven solutions, Strong programming skills (Python and/or JavaScript), Experience with bot development frameworks or platforms, Understanding of UX/UI principles in the context of conversational interfaces, Ability to analyze user data and translate insights into improvements, Problem-solving mindset and ability to react quickly to technical challenges, Strong collaboration skills and ability to work with cross-functional teams, Good understanding of user needs and ability to translate them into practical solutions

Wymagania

Optional, Experience with voicebots or speech-based solutions, Exposure to AI/ML concepts used in conversational systems, Experience working in large-scale or high-traffic environments

work-organization-work-style

This is how we work, agile, scrum

development-practices

This is how we work on a project, issue tracking tools, testing environments

Opis stanowiska

Smart Topaz sp. z o.o., Smart Topaz is partnering with an international organization operating in a large-scale digital and customer-focused environment. The company is currently strengthening its Marketing Automation and personalization capabilities to support the development of omnichannel customer communication and engagement initiatives.

Opis stanowiska

This is how we work,

Opis stanowiska

Smart Topaz is partnering with a large financial institution that is actively developing its conversational AI capabilities across multiple customer channels. The organization is investing in automation and intelligent assistants to improve customer experience and optimize internal processes.

We are looking for an AI Engineer who will design and develop conversational solutions used by thousands of users across digital and voice channels.

Twoje zadania

Designing and developing conversational bots (chatbots and voicebots) across multiple channels (mobile app, voice/phone)
Building and maintaining bot logic, integrations, and user interaction flows
Monitoring user interactions and analyzing data to identify improvement areas
Continuously optimizing bot performance based on data and user feedback
Collaborating with business teams to understand processes and translate them into conversational solutions
Running workshops and supporting stakeholders in improving and automating processes
Exploring new trends in conversational AI and applying them in practice