technologies-expected

Expected, ServiceNow

technologies-os

Operating system, Windows

Opis stanowiska

About the project, The Field Support Technician (Audio Video Specialist) plays a pivotal role in ensuring seamless IT and AV operations within office environments. This position is central to supporting end-users, maintaining asset inventory, and guaranteeing optimal functioning of audio and video equipment. By delivering responsive technical support and facilitating live event setups, the technician directly contributes to HCLTech’s reputation for outstanding client service and operational reliability.

Twoje zadania

Your responsibilities, Provide on-site technical support to end-users, resolving issues related to hardware, software, and network connectivity., Manage and maintain accurate asset inventory records, including tracking, updating, and safeguarding IT equipment., Build, image, and refresh laptops and desktops, ensuring all devices are up-to-date and fully operational., Troubleshoot and address common IT issues such as printer malfunctions, software errors, and connectivity problems., Set up, operate, and maintain audio and video equipment (including AV systems from Crestron and Logitech) for meetings, presentations, and live events., Support live events through AV system operation, troubleshooting, and real-time resolution of technical challenges., Collaborate with senior IT staff and technicians to resolve complex issues and implement process improvements., Deliver exceptional customer service, responding promptly and professionally to user inquiries and concerns., Maintain comprehensive records of support requests, issue resolutions, and equipment maintenance activities., Utilize MS Teams, ServiceNow, and MS Office for communication, ticketing, and documentation.

Wymagania

High school diploma or equivalent; technical certifications or coursework in IT or AV technology preferred., Minimum one year of experience in IT support, preferably in an office environment., Level 1+ troubleshooting skills across hardware, software, and network domains., Basic knowledge of audio and video equipment, including setup and maintenance., Familiarity with MS Teams, ServiceNow, MS Office, and AV equipment from Crestron and Logitech., Strong problem-solving abilities and attention to detail., Excellent communication and interpersonal skills., Ability to work independently and collaboratively within a team., Willingness and ability to work 100% onsite; no remote work., Capacity to lift and carry up to 50 lbs.

Wymagania

Optional, Experience with video conferencing platforms and common office tools/operating systems., Basic understanding of networking and cabling., Exposure to asset management software and IT service management tools., Familiarity with life sciences, healthcare, or pharma environments, including HIPAA standards, is advantageous., Fresh graduates from technical backgrounds with a demonstrated high learning curve are encouraged to apply.

work-organization-work-style

This is how we work, agile

development-practices

This is how we work on a project, issue tracking tools, testing environments

Co oferujemy

What we offer, Access to structured training programs and certifications in IT and AV technologies., Opportunities to progress into senior technical roles or specialize in advanced AV systems., Mentoring from industry experts and participation in collaborative projects., Competitive salary and benefits packages., A supportive, inclusive work environment that rewards innovation, initiative, and continuous improvement.

Co oferujemy

Benefits, sharing the costs of sports activities, private medical care, sharing the costs of foreign language classes, life insurance, remote work opportunities, flexible working time, integration events, retirement pension plan, extra social benefits, employee referral program, charity initiatives

recruitment-stages

Recruitment stages, Application , Shorlisting , Technical & HR Interview, Offer Rollout

additional-module

At HCL, we don’t just accept the differences—we support it and celebrate it. We are committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.

additional-module

Please, read our Candidate Data Privacy: https://www.hcltech.com/candidate-privacy-notice

Opis stanowiska

HCL Poland, HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 30, 2022 totaled $12.1 billion. To learn how we can supercharge progress for you, visit hcltech.com.

Opis stanowiska

The Field Support Technician (Audio Video Specialist) plays a pivotal role in ensuring seamless IT and AV operations within office environments. This position is central to supporting end-users, maintaining asset inventory, and guaranteeing optimal functioning of audio and video equipment. By delivering responsive technical support and facilitating live event setups, the technician directly contributes to HCLTech’s reputation for outstanding client service and operational reliability.

Twoje zadania

Provide on-site technical support to end-users, resolving issues related to hardware, software, and network connectivity.
Manage and maintain accurate asset inventory records, including tracking, updating, and safeguarding IT equipment.
Build, image, and refresh laptops and desktops, ensuring all devices are up-to-date and fully operational.
Troubleshoot and address common IT issues such as printer malfunctions, software errors, and connectivity problems.
Set up, operate, and maintain audio and video equipment (including AV systems from Crestron and Logitech) for meetings, presentations, and live events.
Support live events through AV system operation, troubleshooting, and real-time resolution of technical challenges.
Collaborate with senior IT staff and technicians to resolve complex issues and implement process improvements.
Deliver exceptional customer service, responding promptly and professionally to user inquiries and concerns.
Maintain comprehensive records of support requests, issue resolutions, and equipment maintenance activities.
Utilize MS Teams, ServiceNow, and MS Office for communication, ticketing, and documentation.

Co oferujemy

Access to structured training programs and certifications in IT and AV technologies.
Opportunities to progress into senior technical roles or specialize in advanced AV systems.
Mentoring from industry experts and participation in collaborative projects.
Competitive salary and benefits packages.
A supportive, inclusive work environment that rewards innovation, initiative, and continuous improvement.

Recruitment stages

Application
Shorlisting
Technical & HR Interview
Offer Rollout