Location: Warsaw (Hybrid: 2 days per month in the office)

Rate: 800 – 1140 PLN / MD + VAT (B2B)

Seniority: Mid / Senior (3–5 years of experience)

📝 Role Overview

We are looking for an IT Analyst who combines strong technical skills (Excel/VBA, Business Intelligence) with a deep understanding of IT processes (ITIL) and user support. This role is ideal for a detail-oriented professional capable of deriving insights from data, automating reporting, and maintaining high standards for IT service management.

💼 Key Responsibilities

Analysis & Reporting: Preparing advanced analyses and reports using Business Intelligence tools and Excel (VBA).
Data Visualization: Transforming raw data into clear, effective visualizations to support business decisions.
Process Management: Working according to the ITIL methodology to ensure process quality and standards.
User Support: Providing expert-level support to end-users and resolving complex issues.
Automation: Creating macros and scripts in Visual Basic to streamline recurring tasks and improve efficiency.

☑️ Requirements (Must Have)

Experience: 3–5 years in an analytical or IT support role.
Excel & VBA: Advanced knowledge of MS Excel and proficiency in Visual Basic programming (Mandatory).
Business Intelligence: Very good knowledge of BI tools and concepts.
ITIL: Strong practical knowledge of ITIL methodology.
Analytical Skills: Highly developed ability to analyze data and effectively visualize results.
Soft Skills: Excellent communication, teamwork, and time management skills.
Adaptability: Ability to learn new systems and knowledge quickly.

⭐ Nice to Have

Experience in the Banking sector.
Knowledge of SQL.
Familiarity with tools: Jira, Confluence, Xray.
Understanding of SDLC methodologies: Scrum, Kanban, Waterfall.

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IT Analyst

RITS Professional Services