Portal Support Analyst with Spanish - financial services

Key Requirements

3–4 years of experience at similar position gained within financial institutions, securities services, banking, or similar environments.
Fluency in both Spanish and English, enabling daily interaction with clients across European and Latin American markets.
Strong analytical orientation with the ability to diagnose system or process issues and propose structured solutions.
Exposure to client onboarding, digital platforms, web applications, or client-facing financial systems will be considered advantageous.
Highly developed communication and stakeholder-coordination skills, including the ability to operate across multiple teams and international locations.
Organized, deadline-driven working style with the capacity to manage multiple assignments simultaneously in a dynamic, evolving environment.
Familiarity with regulatory or operational frameworks relevant to the financial sector is beneficial.

Key Responsibilities

Coordinate the introduction of new clients to the web-based platform by validating readiness criteria, overseeing setup activities, and ensuring smooth transition into production use.
Provide functional and technical assistance to users of the digital portal, including troubleshooting system-related issues and supporting day-to-day usage questions.
Deliver onboarding walkthroughs, demonstrations, and training sessions for newly activated clients, occasionally supporting implementation phases directly at client locations.
Manage access administration activities such as account provisioning, modifications, and reconciliation of user permissions.
Act as a liaison between business, operations, IT, and product stakeholders to support platform enhancements, releases, and change initiatives.
Review incoming client inquiries, clarify analytical or functional concerns, and coordinate with internal operational teams when escalation or subject-matter consultation is required.
Participate in project discussions, working groups, and stakeholder meetings related to onboarding initiatives, new functionalities, or process improvements.

We offer:

Dynamic career opportunities across a global organization.
Engagement in sustainability initiatives and community projects.
Robust employee wellbeing programs and award-winning learning platforms.
Hybrid working and a diverse, inclusive workplace (50/50 from the office in Warsaw or Kraków)
Full-time employment contract.
Good atmosphere and team-building approach.
Benefits: Lunch Card, Private Medical Healthcare, Life Insurance, Sport Card, Trainings, co-financed language courses, professional certifications and post-graduate studies, Employee Pension Plan, Cafeteria Platform (myBenefit).

Why apply for an Antal job offer?

When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.

About Antal

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.

Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.