Senior IT Program Manager
š TwĆ³j zakres obowiÄ zkĆ³w
Your responsibilities, Design, fund, and communicate a comprehensive global roadmap aligned with strategic targets for IT stability and resilience., Own the program budget and resource plan, ensuring optimal prioritization and allocation across multiple initiatives., Lead governance activities, including steering committee meetings, progress reporting, and risk-based decision-making., Oversee cross-functional projects applying SRE, ITILāÆv4, FinOps, and automation frameworks, partnering with engineering and DevOps teams to improve observability and automation., Define and monitor core KPIs such as MTTR, MTTD, SLA adherence, and incident recurrence, developing dashboards to track trends and costs., Ensure all initiatives comply with SOX, PCIāÆDSS, GDPR, and internal policies through proactive risk assessments and audit management., Act as a key stakeholder advocate across IT and Business Lines, facilitating change management, training, and communication of program value., Collaborate with line of business owners to capture technical requirements, secure funding, and align success metrics.
8+ years of experience in IT Production / Application Support, with at least 3 years leading large-scale, global, and budgeted programs., Proven success in incident reduction, service availability improvements, and cost optimization in complex environments., Deep expertise in ITILāÆv4, SRE, DevOps, and FinOps principles, along with hands-on experience with monitoring and automation tools like Dynatrace, ServiceNow, Ansible, Grafana, or ELK., Strong analytical skills, with the ability to derive actionable insights from large data sets to guide decision-making., Excellent communication and influencing skills, capable of engaging executive-level stakeholders and multicultural teams., Fluent English (expert level)
Optional, Masterās degree in Computer Science, Engineering, or related field., Certifications such as ITILāÆv4, PMP, PRINCE2, SRE Foundation, or FinOps Certified Practitioner., Experience working with hybrid cloud platforms (AWS, Azure, Kubernetes), or large-scale RHEL migrations., Fluency in French is a plus.
This is how we work, at the client's site, agile, scrum
What we offer, Stable and long-term cooperation with very good conditions, Enhance your skills and develop your expertise in the financial industry, Work on the most strategic projects available in the market, Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years, Participate in Social Events, training, and work in an international environment, Access to attractive Medical Package, Access to Multisport Program, Access to Pluralsight, Flexible hours
Benefits, sharing the costs of sports activities, private medical care, flexible working time, fruits, integration events, corporate gym, saving & investment scheme, no dress code, coffee / tea, drinks, christmas gifts, birthday celebration, sharing the costs of a streaming platform subscription, access to +100 projects, access to Pluralsight
Recruitment stages, first online interview, second online interview
additional-module
#GETREADY to meet with us!, ITDS Business Consultants is involved in many various, innovative and professional IT projects for international companies in the financial industry in Europe. We offer an environment for professional, ambitious, and driven people., , We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data.
additional-module
ITDSās Whistleblower Procedure, š You can report violations in accordance with ITDSās Whistleblower Procedure available here: https://itds.pl/wp-content/uploads/2025/03/INFORMATION-ON-PROCEDURE-FOR-REPORTING-BREACHES-AND-PROTECTION-OF-WHISTLEBLOWERS-AT-ITDS-POLSKA.pdf
ITDS Polska Sp. z o.o., ITDS supports financial service providers to take the next steps., , We identify whatās possible, every day. Opportunities in the areas of technology, organization, and digitization., , We see where banks, insurers, payment companies, or fintech can go and how they can get there., , Thatās why we want to stimulate you to ramp up your ambition. Forget what you perceive as restraints and step towards the new reality., , ITDS in Poland - Pure player in new Technologies & Financial Industry, +300 IT implementation professionals, +20 clients in the Banking, Insurance, Payment & Fintech Industry, , ITDS excels in digital strategy delivery and implementation of best-of-breed lending solutions. ITDS has delivered successful strategic projects throughout Europe since 1998. We combine the experience weāve accumulated with in-depth knowledge of technologies, business processes, and EU legislation to unlock new business opportunities.
This is how we work,
About the project
Empower digital resilience ā lead the future of IT stability and application support!
Warszawa, Krakow ā hybrid work model (up to 4 days remote)
As a Senior IT Program Manager ā Stability & Resilience in Application Support, you will be working for our client, a global leader in IT services dedicated to ensuring operational excellence and high availability across diverse financial markets and securities systems. Your strategic vision and leadership will drive initiatives that elevate system resilience, reduce incidents, and deliver measurable business valueāpaving the way for continuous innovation and growth.
Your responsibilities
- Design, fund, and communicate a comprehensive global roadmap aligned with strategic targets for IT stability and resilience.
- Own the program budget and resource plan, ensuring optimal prioritization and allocation across multiple initiatives.
- Lead governance activities, including steering committee meetings, progress reporting, and risk-based decision-making.
- Oversee cross-functional projects applying SRE, ITILāÆv4, FinOps, and automation frameworks, partnering with engineering and DevOps teams to improve observability and automation.
- Define and monitor core KPIs such as MTTR, MTTD, SLA adherence, and incident recurrence, developing dashboards to track trends and costs.
- Ensure all initiatives comply with SOX, PCIāÆDSS, GDPR, and internal policies through proactive risk assessments and audit management.
- Act as a key stakeholder advocate across IT and Business Lines, facilitating change management, training, and communication of program value.
- Collaborate with line of business owners to capture technical requirements, secure funding, and align success metrics.
What we offer
- Stable and long-term cooperation with very good conditions
- Enhance your skills and develop your expertise in the financial industry
- Work on the most strategic projects available in the market
- Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years
- Participate in Social Events, training, and work in an international environment
- Access to attractive Medical Package
- Access to Multisport Program
- Access to Pluralsight
- Flexible hours
Recruitment stages
- first online interview
- second online interview
#GETREADY to meet with us!
ITDS Business Consultants is involved in many various, innovative and professional IT projects for international companies in the financial industry in Europe. We offer an environment for professional, ambitious, and driven people.
We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data.
ITDSās Whistleblower Procedure
š You can report violations in accordance with ITDSās Whistleblower Procedure available here: https://itds.pl/wp-content/uploads/2025/03/INFORMATION-ON-PROCEDURE-FOR-REPORTING-BREACHES-AND-PROTECTION-OF-WHISTLEBLOWERS-AT-ITDS-POLSKA.pdf
š Opis gÅĆ³wny / WstÄp
additional-module
#GETREADY to meet with us!, ITDS Business Consultants is involved in many various, innovative and professional IT projects for international companies in the financial industry in Europe. We offer an environment for professional, ambitious, and driven people., , We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data.
additional-module
ITDSās Whistleblower Procedure, š You can report violations in accordance with ITDSās Whistleblower Procedure available here: https://itds.pl/wp-content/uploads/2025/03/INFORMATION-ON-PROCEDURE-FOR-REPORTING-BREACHES-AND-PROTECTION-OF-WHISTLEBLOWERS-AT-ITDS-POLSKA.pdf
About the project
Empower digital resilience ā lead the future of IT stability and application support!
Warszawa, Krakow ā hybrid work model (up to 4 days remote)
As a Senior IT Program Manager ā Stability & Resilience in Application Support, you will be working for our client, a global leader in IT services dedicated to ensuring operational excellence and high availability across diverse financial markets and securities systems. Your strategic vision and leadership will drive initiatives that elevate system resilience, reduce incidents, and deliver measurable business valueāpaving the way for continuous innovation and growth.
Your responsibilities
- Design, fund, and communicate a comprehensive global roadmap aligned with strategic targets for IT stability and resilience.
- Own the program budget and resource plan, ensuring optimal prioritization and allocation across multiple initiatives.
- Lead governance activities, including steering committee meetings, progress reporting, and risk-based decision-making.
- Oversee cross-functional projects applying SRE, ITILāÆv4, FinOps, and automation frameworks, partnering with engineering and DevOps teams to improve observability and automation.
- Define and monitor core KPIs such as MTTR, MTTD, SLA adherence, and incident recurrence, developing dashboards to track trends and costs.
- Ensure all initiatives comply with SOX, PCIāÆDSS, GDPR, and internal policies through proactive risk assessments and audit management.
- Act as a key stakeholder advocate across IT and Business Lines, facilitating change management, training, and communication of program value.
- Collaborate with line of business owners to capture technical requirements, secure funding, and align success metrics.
Recruitment stages
- first online interview
- second online interview
#GETREADY to meet with us!
ITDS Business Consultants is involved in many various, innovative and professional IT projects for international companies in the financial industry in Europe. We offer an environment for professional, ambitious, and driven people.
We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data.
ITDSās Whistleblower Procedure
š You can report violations in accordance with ITDSās Whistleblower Procedure available here: https://itds.pl/wp-content/uploads/2025/03/INFORMATION-ON-PROCEDURE-FOR-REPORTING-BREACHES-AND-PROTECTION-OF-WHISTLEBLOWERS-AT-ITDS-POLSKA.pdf
š Co oferujemy (Dodatkowe detale)
Benefits, sharing the costs of sports activities, private medical care, flexible working time, fruits, integration events, corporate gym, saving & investment scheme, no dress code, coffee / tea, drinks, christmas gifts, birthday celebration, sharing the costs of a streaming platform subscription, access to +100 projects, access to Pluralsight
Recruitment stages, first online interview, second online interview
additional-module
#GETREADY to meet with us!, ITDS Business Consultants is involved in many various, innovative and professional IT projects for international companies in the financial industry in Europe. We offer an environment for professional, ambitious, and driven people., , We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data.
additional-module
ITDSās Whistleblower Procedure, š You can report violations in accordance with ITDSās Whistleblower Procedure available here: https://itds.pl/wp-content/uploads/2025/03/INFORMATION-ON-PROCEDURE-FOR-REPORTING-BREACHES-AND-PROTECTION-OF-WHISTLEBLOWERS-AT-ITDS-POLSKA.pdf
ITDS Polska Sp. z o.o., ITDS supports financial service providers to take the next steps., , We identify whatās possible, every day. Opportunities in the areas of technology, organization, and digitization., , We see where banks, insurers, payment companies, or fintech can go and how they can get there., , Thatās why we want to stimulate you to ramp up your ambition. Forget what you perceive as restraints and step towards the new reality., , ITDS in Poland - Pure player in new Technologies & Financial Industry, +300 IT implementation professionals, +20 clients in the Banking, Insurance, Payment & Fintech Industry, , ITDS excels in digital strategy delivery and implementation of best-of-breed lending solutions. ITDS has delivered successful strategic projects throughout Europe since 1998. We combine the experience weāve accumulated with in-depth knowledge of technologies, business processes, and EU legislation to unlock new business opportunities.
This is how we work,
About the project
Empower digital resilience ā lead the future of IT stability and application support!
Warszawa, Krakow ā hybrid work model (up to 4 days remote)
As a Senior IT Program Manager ā Stability & Resilience in Application Support, you will be working for our client, a global leader in IT services dedicated to ensuring operational excellence and high availability across diverse financial markets and securities systems. Your strategic vision and leadership will drive initiatives that elevate system resilience, reduce incidents, and deliver measurable business valueāpaving the way for continuous innovation and growth.
Your responsibilities
- Design, fund, and communicate a comprehensive global roadmap aligned with strategic targets for IT stability and resilience.
- Own the program budget and resource plan, ensuring optimal prioritization and allocation across multiple initiatives.
- Lead governance activities, including steering committee meetings, progress reporting, and risk-based decision-making.
- Oversee cross-functional projects applying SRE, ITILāÆv4, FinOps, and automation frameworks, partnering with engineering and DevOps teams to improve observability and automation.
- Define and monitor core KPIs such as MTTR, MTTD, SLA adherence, and incident recurrence, developing dashboards to track trends and costs.
- Ensure all initiatives comply with SOX, PCIāÆDSS, GDPR, and internal policies through proactive risk assessments and audit management.
- Act as a key stakeholder advocate across IT and Business Lines, facilitating change management, training, and communication of program value.
- Collaborate with line of business owners to capture technical requirements, secure funding, and align success metrics.
What we offer
- Stable and long-term cooperation with very good conditions
- Enhance your skills and develop your expertise in the financial industry
- Work on the most strategic projects available in the market
- Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years
- Participate in Social Events, training, and work in an international environment
- Access to attractive Medical Package
- Access to Multisport Program
- Access to Pluralsight
- Flexible hours
Recruitment stages
- first online interview
- second online interview
#GETREADY to meet with us!
ITDS Business Consultants is involved in many various, innovative and professional IT projects for international companies in the financial industry in Europe. We offer an environment for professional, ambitious, and driven people.
We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data.
ITDSās Whistleblower Procedure
š You can report violations in accordance with ITDSās Whistleblower Procedure available here: https://itds.pl/wp-content/uploads/2025/03/INFORMATION-ON-PROCEDURE-FOR-REPORTING-BREACHES-AND-PROTECTION-OF-WHISTLEBLOWERS-AT-ITDS-POLSKA.pdf