technologies-os

Operating system, Windows

Twoje zadania

Your responsibilities, Provide first level support to customers in relation to IT requests and incidents including software and hardware related issues not limited to desktops (support involves mobile computers and other mobile devices)., Assist users over the telephone, through e-mail, voice mail, chat, over web interface and other channels customers reach out to Service Desk seeking IT support., Identify and solve software and hardware problems by giving step-by-step instructions., Provide advanced support to customers’ PC using remote control tool., Effectively communicate with other team members, 2nd and 3rd Level technical teams and end-users in order to provide and process information in response to Incidents, Service Requests, queries, escalations and reach SLAs., Handle and document all incoming requests or incidents within the contractually agreed timeframes in IT Service Management tool. Own the ticket throughout its life-cycle and ensure that all relevant information is captured as per Quality guidelines. Follow up on the existing tickets, escalate unsolved cases to appropriate IT team: Network, Server, Application or other Support teams and ensure cases' timely resolution., Log all contacts in the helpdesk tracking database in English simultaneously while handling the call in other language.

Wymagania

1+ year of experience within IT service desk or customer support/customer care/customer service, Very good written and verbal communication skills in Italian or French & Polish (mandatory), Good written and verbal communication skills in English, Good knowledge of Windows OS, Microsoft Office tools and different Internet Browsers, Ability to work in shifts (8 hours within 7 AM to 7 PM) and from the office located in Warsaw (Wola), Strong Team Player, Strong analytical skills

work-organization-work-style

This is how we work, at the client's site, you focus on a single project at a time

Co oferujemy

What we offer, Competitive salary with annual salary reviews, Hybrid work (after training completion and based on readiness - at least 2 days from the office), Opportunity to use foreign languages and the newest technologies on a daily basis, Indefinite period employment contract after probation period, Access to MyBenefit platform where you can choose from a variety of benefits (Sport, Tourism, Culture, Recreation etc.), Sport's card (Multisport), Private medical care for you and your family, Private life insurance, Access to wide range of learning & development platforms, Discounted theatre tickets, Work in a multicultural environment

Co oferujemy

Benefits, private medical care, remote work opportunities, saving & investment scheme, employee referral program, charity initiatives

recruitment-stages

Recruitment stages, Language and knowledge check, Interview with the manager

Opis stanowiska

TATA CONSULTANCY SERVICES LIMITED S.A. ODDZIAŁ W POLSCE, A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #BuildingOnBelief. A part of the Tata group, India's largest multinational business group, TCS has over 500,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $22.2 billion in the fiscal year ended March 31, 2021, and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

Opis stanowiska

This is how we work,

Twoje zadania

Provide first level support to customers in relation to IT requests and incidents including software and hardware related issues not limited to desktops (support involves mobile computers and other mobile devices).
Assist users over the telephone, through e-mail, voice mail, chat, over web interface and other channels customers reach out to Service Desk seeking IT support.
Identify and solve software and hardware problems by giving step-by-step instructions.
Provide advanced support to customers’ PC using remote control tool.
Effectively communicate with other team members, 2nd and 3rd Level technical teams and end-users in order to provide and process information in response to Incidents, Service Requests, queries, escalations and reach SLAs.
Handle and document all incoming requests or incidents within the contractually agreed timeframes in IT Service Management tool. Own the ticket throughout its life-cycle and ensure that all relevant information is captured as per Quality guidelines. Follow up on the existing tickets, escalate unsolved cases to appropriate IT team: Network, Server, Application or other Support teams and ensure cases' timely resolution.
Log all contacts in the helpdesk tracking database in English simultaneously while handling the call in other language.

Co oferujemy

Competitive salary with annual salary reviews
Hybrid work (after training completion and based on readiness - at least 2 days from the office)
Opportunity to use foreign languages and the newest technologies on a daily basis
Indefinite period employment contract after probation period
Access to MyBenefit platform where you can choose from a variety of benefits (Sport, Tourism, Culture, Recreation etc.)
Sport's card (Multisport)
Private medical care for you and your family
Private life insurance
Access to wide range of learning & development platforms
Discounted theatre tickets
Work in a multicultural environment

Recruitment stages

Language and knowledge check
Interview with the manager

Service Desk Analyst with Italian or French and Polish (1st line)

TATA CONSULTANCY SERVICES LIMITED S.A. ODDZIAŁ W POLSCE