Opis stanowiska

Find out if a match is made for us!

We are an international medical corporation, providing products and services in the healthcare industry offering life-saving essential drugs and medical devices for infusion, transfusion and clinical nutrition. 🩺💊

Our Shared Service Center in Wroclaw has existed since August 2014 and brings together accountants working for 16 European markets. There are already 300 of us, but we are still growing and expanding our scope of operations.

Now see what awaits you... 👀

This is how your responsibilities would look like: 💻

Maintenance of existing GBS Support SNOW landscape
Working on updates to existing Service Portal on SNOW
Driving CSM (Customer Service Management) ServiceNow implementation project
Taking over responsibility assigned to SNOW in LeanIX software
Based on users feedback, business needs and audit requirements build new instances of SSCA SNOW (including budget coordination and validation, demand creation and solution verification)
Providing guidance and expertise related to SSCA/GBS Support SNOW on global level to all users (including trainings, support and coordination of issue solving)
Ownership of FK_SSCA_Project_Support generic mailbox
Act as single point of contact regarding all projects, initiatives, question or queries related to Shared Service Center Application on ServiceNow platform
Collaboration with Fresenius stakeholders in various time zone

We also need to have some requirements, so here they are: 📚

Strong experience ServiceNow implementation projects.
Strong understanding of ServiceNow platform (ESC/CSM).
Experience in IT implementation projects (Agile deployment).
Autonomous and solution-oriented working practices.
Fluent business English.
Curiosity concerning the discovery and exploitation of new topics.
IT oriented with analytical skills

You will probably ask, what can we offer you?

Some extra benefits worth mentioning...

✅ Hybrid working mode: We meet in the office once a week. Commuting to work is not problematic as the office is located in the centre of Wrocław and close to transport hubs. 🚎

✅ The starting time is flexible. It's up to you to decide if you start work at 7 or maybe at 10? 😴

✅ Holidays in Mallorca, Mazury or at home? We provide our employees with subsidised annual leave. ⛵

✅ Do you love to spend your free time reading books? Great, because we offer unlimited access to the Legimi S.A. library 📚

✅ Considering improving your Excel skills or taking a photography course? With our Udemy platform funding, you can find training courses and develop yourself in the areas that interest you the most! 🏆💻

✅ Gym? A climbing wall? A voucher to the Empik or cinema tickets? With the MyBenefit platform there are really many possibilities! You decide! 🏓

Thank you for sending us your application. We will contact only selected candidates.

ServiceNow Project & Delivery Associate Manager

Fresenius Kabi Business Services