We are looking for a Technical Product Manager for our client, based in Kraków and surrounding areas. The project involves developing a large-scale communication platform in the travel industry that generates traveler documents and delivers time-critical notifications via email and SMS (over 1 million emails and approximately 100,000 SMS messages daily).

The system is responsible for informing travelers about schedule changes, web check-in availability, and flight status (from 24 hours before departure up to the departure time), as well as collecting post-trip feedback.

Own product outcomes for high‑volume traveler communications: define strategy, roadmap and success metrics.
Author PRDs/user stories with crisp acceptance criteria; manage and prioritize a transparent backlog.
Instrument and analyze KPIs (deliverability, latency, error rates, cost per message) and drive continuous improvement.
Partner with Engineering/Architecture on discovery, sequencing and risk management across releases.
Ensure compliance (GDPR, CAN‑SPAM) and security requirements are embedded in Definition of Done.
Communicate status and decisions clearly to stakeholders; facilitate demos and release notes.

4+ years experience in TPM/PO roles for platforms or communications products.
Working knowledge of email/SMS ecosystems (MTA/SMS gateways, opt‑in/opt‑out, SPF/DKIM/DMARC).
Strong backlog management, stakeholder engagement, and data‑driven decision‑making skills.
Familiarity with Agile practices and tooling (e.g., Jira/Rally) and experimentation techniques.

Nice to have

Travel/airline domain exposure (PNR lifecycle, disruption notifications).
Experience launching new channels and privacy‑by‑design reviews.

Must possess a legal work permit in Poland

General benefits - depends on the form of employment

Hybrid work model combining office & remote work
Attractively located office with collaboration spaces
Onsite parking space for employees
Referral program with financial bonus
Life Insurance
Budget for development (including language courses and others), clear career path with the possibility to gain experience in international environment
Access to internal Learning Platform with multiple trainings oriented for professional growth

Lifestyle benefits:

Access to MyBenefit platform (Multisport included)
Team Building activities
Charity initiatives
Working environment promoting diversity and inclusion

Health benefits:

Private medical care - Platinum Package

Lead Product Manager

Infogain