At Medius, we believe finance should empower strategy, not stress. Founded in Sweden in 2001, we’ve grown from a local startup into a global leader in cloud-based spend management. Thousands of organizations trust our AI-powered solutions to simplify processes, eliminate manual work, and give finance teams clarity, confidence, and control.

We’re more than a software company – we’re a global team of problem-solvers and innovators reinventing accounts payable. Our culture thrives on freedom, curiosity, and continuous improvement, giving you space to focus on what matters – and still have time to live your best life.

If you want to make a real impact, see your ideas come to life, and shape the future of finance, Medius is the place for you.

The Technical Support Engineer – Medius Suite Support L2 role at Medius is a key part of the Cracow-based team. The team is responsible for supporting and troubleshooting our applications in the areas of AP Automation, Capture, and Procurement. You will collaborate with other departments such as R&D, L1 Support, and Consulting to resolve complex application-related issues faced by our customers, while also contributing to continuous improvements of processes and systems. This position may involve working from 13:00 to 21:00, ensuring coverage during the specified hours. This is a temporary contract for approximately 1.5 years, with the possibility of being extended.

Responsibilities and Duties

Troubleshooting application and underlying technical issues within Medius Suite products propagated to L2 from other departments.
Supporting customers, partners, and consultants in resolving application-related problems, providing clear, timely, and detailed explanations, and ensuring stakeholder satisfaction.
Staying up to date with new features and product developments to resolve issues efficiently and contribute to ongoing improvements.
Maintaining clear and thorough documentation of support cases, resolutions, and technical details to enhance future troubleshooting and knowledge sharing within the team.

Qualifications

Willingness to learn new tools and technologies as part of ongoing personal and professional growth,
Proficiency in both Polish and English (spoken and written), as the role involves communication with an international team and customers,
A solid general understanding of technology and comfort with working in technical environments,
Experience with the AP process or AP Automation, Procurement applications,
Strong analytical mindset with the ability to identify root causes of technical problems,
Ability to solve complex problems and provide clear, actionable solutions,
A keen eye for detail, especially when diagnosing technical issues,
A focus on customer satisfaction and an understanding of the importance of delivering clear, effective support,
Familiarity with SQL, XML, and JSON is a plus.

Why Medius:

Well-being perks: Multikafeteria program, private healthcare (LuxMed), life insurance

Fun & connection: Summer & Christmas parties, Game Board nights, spontaneous team events

Growth & impact: Be part of a team where your ideas matter, innovation thrives, and your work is visible globally

Technical Support Engineer (SaaS)

Medius