Customer Communication Management (CCM) / Document Composition Specialist (m/f/n)
Shimi
This is a specialist role focused on designing, developing, and maintaining customer communication templates using specific CCM platforms like Precisely Doc1, EngageOne, Pitney Bowes, Thunderhead/Smart Comm. You'll translate business requirements into document solutions for statements, bills, letters, etc., and handle testing, production support, and troubleshooting. The role is technical but domain-specific, not general software engineering.
Brakuje: client name and industry vertical, team size and composition.
This is a specialist role focused on designing, developing, and maintaining customer communication templates using specific CCM platforms like Precisely Doc1, EngageOne, Pitney Bowes, Thunderhead/Smart Comm. You'll translate business requirements into document solutions for statements, bills, letters, etc., and handle testing, production support, and troubleshooting. The role is technical but domain-specific, not general software engineering.
- ✓Fully remote position with flexible B2B contract
- ✓Long-term contract until end of 2026 with possible renewal
- ✓Competitive hourly rate up to 200 PLN/h net+VAT
- ✓Clear focus on specific CCM platforms - good for specialists
- !The offer is through an agency (Shimi) for a client - details about the client and project are not disclosed.
- !Small company (11-25 employees) may mean limited internal support or resources.
- !No mention of team size, project duration beyond end date, or on-call requirements.
- •Designing and developing document templates using Precisely Doc1/EngageOne
- •Configuring business rules, variables, and conditional logic for personalized communications
- •Performing impact analysis, estimation, and unit testing for document changes
- •Troubleshooting document generation, print stream issues, and data-mapping problems
- •Supporting batch processing and production releases for enterprise communication workflows
- •Collaborating with business analysts and QA teams to clarify requirements
- •Reviewing peer work and mentoring junior team members
- •Contributing to documentation and knowledge transfer
Oferta skierowana do developerów z doświadczeniem komercyjnym (Mid).
A specialist with at least 3 years of relevant CCM platform experience, able to independently handle template development and production support, with solid knowledge of at least one major CCM tool like Precisely Doc1.
Not for regular software developers without specific CCM platform experience. Also not for juniors with less than 2 years of hands-on CCM work.
- ?Who is the end client and in which industry?
- ?How many team members are working on CCM projects?
- ?Is there any on-call or production support outside business hours?
- ?What is the expected workload split between development, support, and maintenance?
- ?Are there any legacy systems or migration projects involved?
- ?What is the recruitment process and how quickly can it start?
- −Client name and industry vertical
- −Team size and composition
- −On-call or production support expectations
- −Exact start date (ASAP - not specific)
- −Renewal conditions after 31.12.2026
Not described; likely client-facing with structured delivery processes.