Customer Support with Swedish for SAS Airlines
Concentrix
You'll be the first point of contact for premium SAS Airlines customers, handling flight bookings, online services, payments, and loyalty program inquiries via phone and chat. It's a fast-paced customer service role focused on problem-solving and building rapport with travelers.
Brakuje: shift schedule and weekend requirements, training duration and format.
You'll be the first point of contact for premium SAS Airlines customers, handling flight bookings, online services, payments, and loyalty program inquiries via phone and chat. It's a fast-paced customer service role focused on problem-solving and building rapport with travelers.
- ✓Opportunity to work with a major airline brand (SAS)
- ✓Premium customer segment likely means less escalations
- !Hybrid work requires presence in Warsaw office, not fully remote
- !High-volume customer support may involve shift work (not specified)
- •Handling inbound calls and chats from premium SAS passengers
- •Assisting with flight bookings, changes, and cancellations
- •Guiding customers through online services and payment options
- •Explaining and troubleshooting loyalty program benefits
- •Resolving complaints and service issues in real-time
- •Multitasking between customer communication and internal systems
- •Documenting interactions and updating customer records
Oferta skierowana do developerów z doświadczeniem komercyjnym (Mid).
A person with fluent Swedish and communicative English, basic customer service aptitude, and willingness to learn on the job.
Someone who doesn't speak Swedish at a native level, or who prefers a technical/engineering role over direct customer interaction.
- ?What are the working hours and shifts? Are weekends required?
- ?Is the training paid and how long does it last?
- ?What performance metrics are used to evaluate success?
- ?Are there opportunities for career growth within Concentrix or SAS?
- ?Which communication channels are used – phone, chat, email?
- ?How many calls/chats per day are expected?
- −Shift schedule and weekend requirements
- −Training duration and format
- −Performance evaluation criteria
- −Team size and management structure
- −Career progression opportunities
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