IT Specialist / ERP Support
ITLT
This is an ERP support role, not a development or engineering position. The main responsibility is providing 1st and 2nd line support for Oracle ERP (with future migration to SAP) and internal systems. Daily work involves handling tickets, creating reports using SQL and Excel, supporting business users, and participating in system migrations. The context is a production company post-merger, with a stable long-term project.
Brakuje: no mention of on-call or overtime expectations, not specified whether the role is fully dedicated to one client or multiple.
This is an ERP support role, not a development or engineering position. The main responsibility is providing 1st and 2nd line support for Oracle ERP (with future migration to SAP) and internal systems. Daily work involves handling tickets, creating reports using SQL and Excel, supporting business users, and participating in system migrations. The context is a production company post-merger, with a stable long-term project.
- ✓Long-term, stable employment with a production company post-merger
- ✓Benefits including life insurance, vacation funding, and training package
- ✓Small team (7 people) suggesting close-knit collaboration
- !The role is support with no development, which may not suit those seeking growth as engineers
- !The migration from Oracle to SAP could introduce instability or extra workload
- !Outsourcing company model might lead to less control over work conditions
- •Handling and resolving support tickets in Jira and ITNOW
- •Writing SQL queries for data analysis and reporting
- •Creating advanced Excel reports for business stakeholders
- •Providing 1st/2nd line support for Oracle ERP users
- •Assisting in the planned migration from Oracle to SAP over 1-2 years
- •Collaborating with international teams (DE/CE) on support and projects
- •Participating in the rollout of new IT systems and technologies
Oferta skierowana do developerów z doświadczeniem komercyjnym (Mid).
Someone with at least 2 years of ERP support experience, basic SQL and Excel skills, and knowledge of either Oracle or SAP. They should be comfortable with ticket handling and working in a hybrid setup.
Junior candidates without ERP experience, those seeking a fully remote position, or developers wanting to write production code. This role is primarily support and reporting.
- ?What are the main challenges in the current Oracle ERP support that the team faces?
- ?What is the timeline for the SAP migration and what will be my role in it?
- ?Is there an on-call rotation or after-hours support required?
- ?What is the team's current experience level with SAP?
- ?Are there opportunities for training or certification in SAP?
- ?How is the collaboration with international teams (DE/CE) structured – meetings, time zones, language?
- ?What are the KPIs for this support role – ticket volume, resolution time, etc.?
- −No mention of on-call or overtime expectations
- −Not specified whether the role is fully dedicated to one client or multiple
- −Career progression path from support to other roles is unclear
A small team of 7 IT professionals including support specialists, analysts, and administrators, likely collaborative with direct communication.
One meeting (potentially a second short one) with a decision made shortly after.
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